To provide management and leadership to the reception/administration team and ensure that the administration team runs in a polite, efficient and safe way with the patient as the focus.
The post holder will also ensure that the team has appropriate administration support.
To provide an efficient and effective comprehensive administrative support to the team/service. To manage the admin team across the Urgent Care Pathway. Ensuring support and development for the team, including completion of timely appraisals and managerial supervision.
Provide a polite and efficient reception service to visitors, patients and families, if required.
To provide administrative support to the team ensuring that there are effective administrative systems and procedures in operation.
To ensure that high standards of data quality are maintained and pull data reports as required, for the team.
Suggest and make recommendations for improvement to existing administration procedures.
To provide secretarial support to senior members of the team, utilising a high level of IT skills to produce quality documentation to support the work of the team using the appropriate Microsoft software and adopting the Trust’s corporate standards and style.
To respond to email, telephone enquiries and written enquiries using a high level of initiative and responding in a confidential and sensitive way and action in the appropriate way.
To work with managers within Operational Services and IT to maintain data quality and make improvements to data collection where necessary.
To ensure that the Trust’s databases are up to date and all clinical data is entered appropriately.
Assist in the induction of new staff, including organising local staff induction days and booking onto corporate inductions.
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.
Our values
“Caring, safe and excellent”
Benefits
* Excellent opportunities for career progression
* Access to tailored individual and Trust wide learning and development
* 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
* NHS Discount across a wide range of shops, restaurants and retailersCompetitive pension scheme
* Lease car scheme
* Cycle to work scheme
* Employee Assistance Programme
* Mental Health First Aiders
* Staff accommodation (please note waiting lists apply)
* Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
For further details / informal visits contact: Name: Apache Balman Job title: Business & Pathway Improvement Manager Email address: apache.balman@oxfordhealth.nhs.uk Telephone number: 01865 223030
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