GF1556 - AIRPORT MANAGER - GATWICK AIRPORT
Company: Gulf Air
Division: Operations
Location: United Kingdom - London
Department: Ground Operations
Closing Date: 29-Jan-2025
Main Objectives
To manage and ensure a safe and efficient airport operation, in order that Gulf Air image, reputation, and Customer Service levels are maintained and enhanced to the highest standards. Undertake full responsibility of the airport operation and administratively manage airport staff including Security, Maintenance functions and Ground handling service providers and ensure all the activities in the airport are aligned with the company’s mission, strategic objectives, policies and meet all legal, Governmental and other requirements and regulations. Deputize the Country Manager or the Area Manager during their absence and annual leave to ensure the station functions smoothly and satisfactorily.
Main Duties
Main Duties - Administrative:
1. Deputize for the Country Manager (CM) or the Area Manager (AM) during their absence from the station where the Airport Manager (APM) shall undertake full responsibility of the station to ensure it functions smoothly and satisfactorily.
2. Attend and participate in the monthly Station Coordination meeting organized and chaired by the CM or AM for all functional heads in the station to enhance synergy and teamwork of all staff in the station.
3. Report any local HR issues of the airport to CM. APM to ensure staff involvement and consultation through local staff meetings and regular communications to staff having obtained direction from CM.
4. Report any ground occurrences affecting flight safety/security or flight operations immediately to the local station engineer, IOC, MCC, SMS, SMGO and the CM if Aircraft/Airport operations/safety/security is affected.
5. Manage employees through a combination of guidance, training, support, motivation and delegation with successful monitoring and promotion of teamwork in order to further their development and dexterity.
6. Perform all administrative tasks in an accurate and timely manner, e.g. Monthly reports, Performance Appraisals, Baggage Claim Settlements, and general correspondence, particularly complaints.
7. Negotiate local contracts related to airport functions in conjunction with the MAS and Senior Manager Divisional Control/Financial Controller.
8. Actively participate with the CM in various forums such as AOC/BAR and meetings with local authorities and agencies to represent and push for GF interests.
9. Implement product enhancements for the development, enhancement and improvement of services.
10. Conduct performance reviews for all staff and evaluate their achievements for appropriate rewards and set future objectives in conjunction with the CM.
11. Develop staff members by ensuring their training progression, appropriate delegation of responsibilities and duty rotations.
12. Responsible for all local staff welfare on local contracts.
13. Ensure that the airport cash float, revenue and semi-revenue documents are properly accounted.
14. Prepare the schedule of annual leave of the airport staff in coordination with concerned functional management in HDQ.
15. Direct annual leave requests to CM and MAS for authorization.
16. Plan annual leave with the CM to prevent overlapping.
Main Duties - Functional:
1. Manage and monitor the functions of Airport, Cargo Operation, Security Implementation and Line Maintenance handling.
2. Implement and periodically review strategy to ensure compliance with procedures, standards and instructions.
3. Achieve Ground Handling performance targets set by Ground Operations.
4. Ensure adequate measures are implemented to protect safety and security of the operation.
5. Monitor all aspects of ground operation to maintain acceptable customer service standards.
6. Estimate costs and requirements for Ground Operations office and prepare the annual budget.
7. Prepare and review local procedures for Diversion / Delay Handling / Disruptions and Emergency procedures.
8. Check competency of both GF and Handling Agent Staff.
9. Manage financial matters in coordination with MAS and FC/SMDC.
10. Maximize revenue from excess baggage collections and airport ticket sales.
11. Compile and forward a monthly report to MAS/SMGO detailing station's activities.
12. Conduct Local Audits as defined and instructed by Ground and Security Services.
13. Control airport head count via Head Office through MAS.
14. Promote GF brand product and services as directed by CM.
15. Ensure all Ground Operations Department’s management staff are aware of their safety roles and responsibilities.
16. Direct and monitor airside safety and ensure effective implementation of ground safety and security procedures.
17. Ensure all station contracts are current and liaise with Contract Departments for renewal/new contracts.
18. Carry out any other tasks assigned by SMGO & COO.
Experience
A minimum of 7 to 10 years airline experience handling various types of aircraft with large passenger uplifts, of which 2 years should have been in either a Senior Supervisory, Duty Officer or Managerial position. Should be conversant with Departure Control Systems. Must be capable of working under pressure in an environment requiring a very high degree of initiative, self-motivation and control, demonstrating leadership ability. Must be able to operate and/or be familiar with various computerized systems.
Qualifications
A University degree level of education or a high school diploma along with equivalent 10-15 years Airport experience. Must be able to communicate in English effectively both orally and in writing. Qualified to an Advanced level in Passenger Services, Baggage Services, Ground Operations, Cargo, Weight & Balance, Reservations & Ticketing and Dangerous Goods Regulations.
About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application, you would need the following document(s):
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