We are 4Com; an award winning, market leading telecoms company that are currently going through an exciting period of growth.
We are seeking a positive and personable Quality Assurance Administrator to support our Quality & Operations department, helping ensure sales demonstrations booked by Telemarketing hit the strict guidelines set by the business and organising the sales diary and working closely to support the Sales Executive’s.
As a Quality Assurance Administrator, you’ll be responsible for listening to the outbound calls made by our Telemarketing team, ensuring the quality of demonstrations booked meet the necessary qualification criteria and provide feedback to your manager. You'll also be responsible for ensure all appointments are attended wherever possible, ensuring all demonstrations are called inand on occasion rescheduling appointments.
Benefits for a Quality Assurance Administrator choosing to work with 4Com include:
1. Competitive Salary of £25,000 per annum.
2. An exciting role with future progression opportunities.
3. 24 days holiday + bank holidays. (Increasing by 1 day each year)
4. Refer a friend scheme.
5. Vodaphone Advantage Discount
6. Monthly Company Targeted Draw and Incentivised Lunches
7. Discount Gym Membership
8. Employee Assistance Programme
9. Cycle to work scheme.
10. Company pension.
In return for this, we are looking for someone who has:
11. A high attention to detail and organisational skills.
12. Strong communication skills.
13. The ability to self-motivated and remain enthusiastic and positive towards duties.
14. Previous experience within an office environment performing both customer service and administration-focused duties.
What would I be doing as a Quality Assurance Administrator at 4Com?
15. Managing the organisation of the sales diaries considering geographical complexities; receiving and dealing with cancellation calls from customers.
16. Assisting with and on occasion rescheduling demonstrations in line with the policy set down and using the script where appropriate.
17. Handling calls from sales executives calling in demonstrations and other information.
18. Assisting in the production of statistics relating to Sales for use by the Management team.
19. Completing post demonstration surveys, calling appointments that didn’t sell for feedback on the salesperson and the appointment itself.
20. Arranging travel and accommodation where required for the sales executives.
21. Listening to voice recordings of all demonstrations booked by Telemarketing Executives, ensuring they meet set qualifying criteria and informing Management of any demonstrations that have been booked yet do not qualify.
22. Informing the Quality and Telemarketing Management by e-mail at the end of each day, of any demonstrations that they have booked which do not qualify
23. Remove demonstrations from the sales diary if they do not meet the qualifying criteria and inform the Quality/Telemarketing Manager of this action.
24. Checking the company database to ensure that prospect and advanced searches are not duplicate demonstration’s that have been called within the previous 12 months and if so, assess as to whether the demonstration should be sat