Travel Consultant required for a well-established travel company booking holidays to destinations such as Dubai, Far East and Indian Ocean. The role requires excellent customer service skills as you will be responsible for the entire journey from initial enquiry through to post trip communication. The role is office based in London and has a salary of up to £31,000 plus commission, bonus and company benefits such as travel allowance.
Travel Consultant responsibilities:
Excellent customer service skills via telephone and email
Handle customer queries and after sales requests
Ability to form relationships with both customers and suppliers
Ensure all forms of contact with the customer are handled efficiently to ensure service levels are achieved and KPI's met
Be able to manage and solve any disruptions or cancellations
Travel Consultant experience required:
Experience of working in travel sales, customer service or aftersales within the travel industry
Widely travelled with a passion for destinations such as Dubai, Far East and Indian Ocean
Excellent verbal and written communication skills
Customer focused approach and drive to exceed customer expectations
Additional information:
40 hour working week on a shift pattern including some hybrid working
Salary of up to £31,000
Christmas bonus
Pension scheme
Healthcare
Travel allowance