Job Advertisement: Customer Service Representative Are you passionate about providing excellent customer service and helping people? Do you want job security and the opportunity to grow your career with a leading provider of outsourced customer service solutions? If this sounds like you, we want to hear from you! Position: Customer Service Representative Contract Type: Temp to Perm Hourly Rate: £12.21 Working Pattern: Full Time (37.5 hours/week, Monday to Friday, 9am-5pm) Location: Belfast, Shaftsbury Square (hybrid opportunities after training) Proposed Start Date: 26th August 2025 Why Join Us? At our organisation, every assignment comes with fantastic benefits! Here's what you can look forward to: Temp to Perm Opportunity: Long-term assignments with regular permanent job offers. Monday to Friday Schedule: Enjoy your weekends-no weekend work! Central Location: Easily accessible via public transport. Casual Dress Days: Feel comfortable while you work!As a Customer Service Representative, you will be a crucial member of the Contact Centre team, providing essential public services. Your responsibilities will include: Handling a diverse range of customer inquiries via inbound calls, ensuring a smooth customer care journey. Resolving queries "Right First Time" with professionalism and friendliness. Maintaining the quality and safety of customer data. Assessing claims and responding to customer inquiries through electronic means. Supporting the digitisation of services to enhance customer experience. Meeting individual and team targets to drive success.What You Need: We're looking for individuals with the following skills and attributes: Excellent Communication: Strong verbal and written English skills. Instruction Follow-Up: Ability to adhere to processes and instructions. Resilience: Thrive in a fast-paced, high-pressure environment. Access NI: Evidence of your Access NI application number and a cleared Access NI certificate. Right to Work: Verified documentation to confirm your right to work.If you have a can-do attitude and a genuine passion for helping others, you'll fit right in with our supportive management team and diverse workplace. Enjoy relaxing break times in our themed breakout areas! Ready to Join Us? If this sounds like the opportunity you've been waiting for, click "apply" today! We are committed to creating an inclusive and accessible recruitment process for candidates of all backgrounds and abilities. If you need any reasonable adjustments during the application process, please let us know-your success is our priority! Join us, and let's make a difference together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser