Overview
Join Our Team as a Damp and Mould Support Officer here at South Holland District Council.
We are looking for a friendly, positive individual who is passionate about helping people. We are looking for a proactive individual to support our Damp and Mould team by being the point of contact for our customer, booking surveys and repairs for damp and mould issues.
You will be the first point of contact for our customers that contact us with reports of damp and mould in their homes, taking the lead on triaging each case and then arranging surveys and remedial works accordingly, also being the point of contact for follow on queries you will need excellent customer service and organisational skills.
You will be working in a professional, friendly team that enjoy rising to the challenge of working in a repairs and maintenance function of housing.
Responsibilities
* You will be the first point of contact for customers reporting damp and mould in their homes, triaging cases and arranging surveys and remedial works accordingly.
* Be the point of contact for follow-on queries; provide excellent customer service and maintain organisational skills.
What we need from you
* Relevant experience within an office environment including dealing with customers on the phone and in person, organising diaries and workloads for colleagues, etc.
* Exceptional customer service and communication skills, showing empathy and patience for our customers.
* High levels of organisation with the ability to deal with competing priorities.
Benefits
* Local Government Pension Scheme, 23.8% employer contribution
* Generous annual leave scheme + option to buy more
* Employee Assistance Programme
* Employee Benefits Platform including retail, holiday, and leisure discounts
* Cycle to work scheme*
* Flu Jabs
* Free Eye Test voucher
* Flexible Working Policy
* Agile Working Policy*
* Car mileage reimbursement*
* Excellent career progression and training opportunities
* Long Service Recognition*
*Certain restrictions may apply
About us
Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes.
Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovative areas of work.
How to apply / Contact
If you are interested in having a confidential conversation about the role, please contact Christian Mycock on 01775 764831.
The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly.
The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/in person when suitable candidates apply which may be prior to the closing date.
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