Position Overview
The role is based at Metro Bank Cambridge on a fixed 6-month contract with a full-time schedule of 37.5 hours across 5 days.
Responsibilities
* Be at the forefront of customer interactions, providing exceptional service and identifying products and services suited to customer needs.
* Work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.
* Maintain meticulous attention to detail even under pressure.
* Ensure compliance with regulatory and non‑regulatory training and changes, maintaining fair and compliant transactions.
* Build effective customer relationships in a fast‑paced environment.
* Understand the risks associated with the role and their implications for self and Metro Bank customers.
Qualifications
* Proficient in computer skills, including a working knowledge of Microsoft Office.
* Prior experience in handling customer service queries and operating in an environment with controlled processes is essential; experience in finance or banking is not mandatory.
* Ability to build effective customer relationships in a fast‑paced environment.
* Proven meticulous attention to detail.
* Knowledge of risk associated with financial services.
Training & Development
Employees will receive blended training that includes live team sessions with a trainer, guided study through our online training suite, and on‑the‑job training through observation, buddying and serving customers. Training will be paced between you and your manager.
Working Hours
Monday‑Friday store operating 8:45 am‑5:15 pm or 9:00 am‑5:30 pm. Reasonable request for Saturday work may apply, with a day off in the week and eligible travel expense. The role is a full‑time position of 37.5 hours across 5 days.
Compensation & Benefits
* Competitive salary and discretionary annual bonus.
* Generous holiday allowance.
* Attractive pension scheme.
* Healthcare and life assurance.
* Colleague discounts.
* Extensive training to build knowledge and skills.
* Internal opportunities for career advancement.
* Salary uplift upon completion of training.
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