Job description
Our client is a social housing contractor seeking an experienced Repairs Supervisor to manage and lead directly employed trade operatives. This role is key to maintaining high productivity, service quality, and safety, while delivering a customer-focused repairs service. The role may include out-of-hours working on a rota to support emergency repairs when required.
Role and responsibilities
* Support the Repairs Service Manager in delivering a first-class repairs and maintenance service.
* Coordinate with Repairs Schedulers to deploy operatives efficiently and monitor performance.
* Ensure repairs are completed on time, to high standards, and within budget, while keeping staff safe, motivated, and empowered.
* Conduct pre- and post-inspections for quality, efficiency, and compliance with policies and regulations.
* Inspect works on-site, manage complaints, and ensure high levels of customer satisfaction.
* Promote and adhere to policies including Equal Opportunities, health & safety, and staff management.
* Support environmental policies and maintain up-to-date knowledge of legislation, best practice, and IT systems related to repairs.
* Monitor materials, stock usage, and operative performance against targets and budget forecasts.
* Undertake other duties as required.
Requirements
* Supervisory or line management experience in a reactive repairs environment with directly employed operatives.
* Building maintenance experience (social housing preferred) and familiarity with mobile technology and IT systems (Word, Excel, Outlook).
* Strong communication, teamwork, and ability to motivate staff.
* Willingness to work out-of-hours when required.
* Full UK Driving Licence
Benefits
* Van and fuel card provided
* Training provided