Job Description
Customer Service Advisor\n\nPart-Time | 12-Month Fixed-Term Contract\n Location: Durham\n Hourly Rate: £12.60 - £18.90\n\nKey Details:\n\nHours: 27.5 per week\n\nShifts: 9:00-11:00 AM or 2:30-4:30 PM\n\nWeekend Work: 3-5 weekends over an 8-week period (can be consecutive or spaced out depending on business needs)\n\nPerks:\n\nVouchers awarded for star performance\n\nFree tea and coffee available onsite\n\nAbout the Role\n\nWe're looking for enthusiastic Customer Service Advisors to join a well-established and reputable organisation on a 12-month fixed-term contract. This is a fantastic opportunity to grow your professional skills in a structured, process-driven environment, supporting a high-performing team committed to delivering outstanding customer service.\n\nWhat You'll Be Doing\n\nHandling inbound and outbound calls, emails, and customer enquiries\nCompleting transactions and maintaining accurate digital and manual records\nManaging daily workloads to meet deadlines\nEscalating non-routine queries appropriately\nCollaborating with team members to support overall performance\nProviding general administrative support\nEnsuring compliance with internal controls and audit requirementsWhat We're Looking For\n\nCandidates from all cust...