An exciting opportunity has arisen for someone who enjoys working with people, building relationships and is passionate about providing excellent care to our patients.The focus of the role is being the first point of contact for our patients, taking inbound and making outbound calls to patients about their appointments. You will perform administration duties as they arise whilst following processes and procedures.
Main duties of the job
Support patients and be first point of contactTo maintain high standards of patient care at all times, responding sensitively to patients who are emotional and/or distressedTo provide advice to patients about the services we provide which are available to them.To use communication skills including empathy, tact and reassurance in handling all callTo maintain a robust approach to data quality and patient confidentiality
About us
Community Health and Eyecare are an independent service provider that specialise in Ophthalmology and Endoscopy services supporting the NHS. CHEC are an established group of hospitals and community clinics across the UK. Our bespoke state of the art surgical centres are a beacon of envy, providing end-to-end care for our patients through NHS partnerships.We have 5 core values that we uphold through our employee and patient lifecycle to ensure a pleasant experience for all. These are Caring, Passionate, Togetherness, Listening and Focus, something that all our colleagues are expected to naturally uphold here at CHEC.
Job responsibilities
Natural ability to empathise with patients and demonstrate a genuine careGood communication and strong interpersonal skillsExcellent telephone mannerExcellent organisational skills and attention to detailHighly proficient in Microsoft Office and other systemsThe ability to learn and adapt to new internal systemsSelf-motivated and self-starter with the ability to prioritise and schedule work independently
Person Specification
Experience
* Natural ability to empathise with patients and demonstrate a genuine care
* Good communication and strong interpersonal skills
* Excellent telephone manner
* Excellent organisational skills and attention to detail
* Highly proficient in Microsoft Office and other systems
* The ability to learn and adapt to new internal systems
* Self-motivated and self-starter with the ability to prioritise and schedule work independently
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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