Main area Administration Grade NHS AfC: Band 2 Contract 24 months (24 month fixed term contract) Hours Full time - 37.5 hours per week Job ref 381-ME-7102953
Employer Sandwell and West Birmingham NHS Trust Employer type NHS Site SWB NHS Trust Town Birmingham / West Bromwich Salary £24,169 per annum Salary period Yearly Closing 23/07/2025 23:59
Receptionist/Clerical Officer
NHS AfC: Band 2
Here at Sandwell and West Birmingham NHS Trust we’re committed to recruiting and supporting a diverse workforce and we welcome applications from all parts of the community. We are committed to having a team that is made up of diverse skills, experiences and abilities whilst employing people to our organisation who meet our Trust values of ambition, respect and compassion. With the opening of our new hospital, Midland Metropolitan University Hospital, it’s the coming together of expertise from every corner of our organisation and a show of our commitment to provide better healthcare and create more jobs and so much more. We at the Trust actively encourage Black and Minority Ethnic (BME) and disabled applicants, as well as members of the armed forces community and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce.
Job overview
The Cardiology Diagnostics department at SWBH NHS Trust is looking to recruit a full time Clerical Officer on a 24 month fixed term contract.
The department currently provides outpatient services at both City Hospital and Sandwell Hospital sites and carries out a variety of procedures on patients with known or suspected cardiac conditions. The successful candidate will work over both sites and will also be required to rotate to our third site, the Midland Metropolitan University Hospital.
Our clerical team is essential to the efficient running of the department; providing support to the clinical staff by managing the busy reception desks, booking and changing appointments, relaying urgent test requests and carrying out a variety of other clerical duties such as filing, photocopying, typing, database entry, and dispatching results.
We are therefore looking for someone with excellent communication and organisational skills, with experience of working in a clerical role within the medical field. Experience of working in a Cardiology department is desirable, but not essential.
If you do not hold a level 3 business administrator qualification, this could be offered as part of our staff personal development process after commencement in the post.
Main duties of the job
* To work on reception, greet and assist patients and log their arrival
* To receive calls from patients and medical staff and assist them with their queries
* To receive, open and organiseall correspondence and to action as appropriate.
* To use both the departmental and hospital appointment scheduling systems, in order to book diagnostic tests and distribute appointment letters to patients.
* To prepare paperwork associated with cardiac physiologist’s investigations/procedure clinics.
* To undertake filing of correspondence and reports as required within the department.
* To receive portable heart monitors from patients at the reception desk and complete relevant documentation.
* Keep senior staff informed of all day-to-day occurrences that affect the functioning of the department.
* To assist the Service Managers with administrative duties as and when required
Working for our organisation
Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country – one of the country’s most culturally diverse areas. It’s a friendly and welcoming place – a place where you can belong, and a place where you can grow.
We care for our patients, we care about our population, and we care about our people.
Our values – Ambition, Respect and Compassion – are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.
Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to “Improve the Life Chances and Health Outcomes of our Population.” It is what inspires, drives, and unites us every day. It’s what makes us unique.
We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we’re ‘with you all the way’ we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.
Detailed job description and main responsibilities
Please refer to the attached Job Description and Person Specification for full details of this role.
Person specification
Qualifications
* GCSE English A-C, or equivalent
* GCSE Maths A-C, or equivalent
* RSA 1
* AMSPAR
Experience
* Working in a clerical role in a medical environment
* Working in a clerical role in a cardiology department
* Experience with appointment booking systems
* Experience of using Lorenzo system
As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Please note-If this vacancy receives a high number of applications, it will close before the stated closing date. Please ensure that you have completed and submitted your application at your earliest convenience to avoid disappointment.
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