Customer Service Co-Ordinator c. £28k Newcastle upon Tyne | Full-Time | Permanent Are you a highly organised problem-solver with a passion for delivering outstanding customer service? Do you have a background in packaging or manufacturing and thrive in a fast-paced, detail-focused environment? We’re looking for a Customer Service Co-Ordinator to join a dynamic team in Newcastle upon Tyne, managing a portfolio of customer accounts with precision, professionalism, and care. The Role: * Managing your own portfolio of customer accounts and ensuring an exceptional level of service * Tracking progress against departmental KPIs and service targets * Communicating efficiently with both customers and internal teams * Supporting product launches and coordinating key account activities * Resolving issues proactively and identifying improvements in service delivery * Ensuring accurate data transfer from order through to invoicing * Monitoring key metrics including aged stock, reserves, and WIP to meet company standards * Attending off-site customer visits when required * Supporting team collaboration and assisting with holiday cover and handovers The Candidate: * Experienced in a manufacturing or packaging environment * Exceptionally organised and detail-oriented * Numerate and confident handling product specs, orders, and invoicing * A strong communicator — both written and verbal — with a professional and friendly telephone manner * A team player who’s proactive, resourceful, and solution-driven * Should be comfortable working in a structured environment, managing multiple priorities, sometimes under time pressure Benefits: * Be part of a friendly and collaborative team * Work in a fast-paced, respected, global manufacturing business * Develop your knowledge through product training and ongoing support * Play a key role in delivering service excellence and shaping customer relationships * Lovely colleagues, a decent starting salary, company pension and cash back healthcare scheme plus 25 days annual leave (plus bank holidays). If you're a service superstar who thrives on structure, accuracy, and customer care — we’d love to hear from you. Apply now for immediate consideration