Account Manager – EPOS Solutions Location: Nottingham (Hybrid) Division: EPOS Bureau Reports to: EPOS Bureau Sales and Account Management Lead Are you a proactive Account Manager with a knack for building lasting client relationships? Do you have a strong background in software or EPOS systems and a passion for helping customers thrive? At ClearCourse, we're looking for an experienced Account Manager to join our EPOS Bureau team, a market-leading provider of omni-channel solutions for speciality food retailers such as farm shops, butchers, and delis. In this role, you’ll be central to driving customer success by strengthening relationships, identifying opportunities to upsell, and ensuring customers are fully engaged with our solutions. You’ll work closely with clients to understand their businesses and advise them on how to maximise the value of our technology – including helping them adopt our integrated payments solution, ClearAccept. What You’ll Be Doing Maintain regular and meaningful contact with customers Drive growth through cross-selling and upselling into your account base Understand customer challenges and recommend product features to address them Support customers in adopting our latest solutions and product innovations Develop strategic growth plans for key accounts Lead conversations to migrate clients onto the ClearAccept payment platform Maintain accurate account and sales pipeline records Collaborate with Sales, Support, Operations, Development and Marketing teams Report monthly on key metrics and sales forecasting Minimise customer churn and promote loyalty Deliver excellent customer service and deepen your understanding of our products and the industry What We’re Looking For Proven success in a target-driven, client-facing Account Management role Strong commercial awareness and persuasive communication skills Experience with cloud-based software or retail technology (EPOS is ideal) Ability to gather requirements and demonstrate product capabilities Strategic thinker with the confidence to influence and advise senior stakeholders Calm under pressure, with excellent interpersonal and relationship-building skills Experience or interest in Department Store or Furniture retail sectors is a bonus Why Join Us? At ClearCourse, you’ll join a growing collective of innovative software and payments businesses, united by a shared vision to create the best solutions for customers. Backed by private equity and growing fast, we’ve built a culture that celebrates collaboration, ownership, and progress. Be part of a 700-strong team working across the UK Work flexibly from home or our central London HQ Join a high-growth environment with career progression opportunities Help shape the future of ClearAccept, our integrated payments platform Benefits Hybrid-working model with 25 days annual leave your birthday off Volunteering days Life Assurance and Group Income Protection Private medical cover with cash plan Enhanced Company Pension Employee wellbeing perks such as Perkbox and Peppy Enhanced maternity, paternity and adoption pay Generous training budgets and reimbursement for professional memberships About ClearCourse ClearCourse is a rapidly growing technology group, bringing together market-leading software and payments businesses. Backed by private equity firm Aquiline, we’ve expanded significantly since 2018, acquiring businesses at a rapid pace. With 900 employees across the UK, we’re committed to innovation, collaboration, and delivering exceptional tech solutions.