Client Account Manager
Are you ready to make a meaningful impact in a dynamic B2B environment? Our client, a key public sector organisation, is seeking a passionate and skilled Client Account Manager to join their collaborative team. This is a Fixed Term Contract for 23 months with exciting opportunities for professional growth!
Role Overview:
As a pivotal member of the B2B team, you will report directly to the Head of Client Accounts, managing key government client accounts and ensuring their needs are met with excellence. Your role is all about building trust-based relationships and delivering top-notch service.
Key Responsibilities:
Account & Relationship Management:
* Ensure services meet client requirements, budgets, and service levels.
* Manage budgets, forecasts, and invoicing within agreed timeframes.
* Act as the client's advocate within the organisation, driving efficient resolution of issues.
Communication & Collaboration:
* Maintain effective channels of communication between clients, internal teams, and partners.
* Engage in meaningful dialogues with clients to understand and fulfil their needs.
* Lead internal and external governance meetings, providing direction and updates.
Business Development:
* Provide trusted advisor support to clients to facilitate key decision-making.
* Contribute to client strategy development, enhancing service propositions.
* Collaborate with stakeholders to ensure timely completion of Change Request activities.
What We're Looking For:
To thrive in this role, you should have:
* Proven experience managing major client accounts or operational management.
* Strong leadership and relationship-building skills to influence stakeholders.
* Exceptional advocacy skills and the ability to motivate teams to deliver change.
* An understanding of government policies and the financial services sector is a plus
Essential Qualifications:
* Experience in fast-paced operational environments, ideally within the BPO sector.
* A clear strategic thinker with a delivery-oriented mindset.
Behaviours for Success:
* Communicating and Influencing
* Managing a Quality Service
* Delivering At Pace
Why Join Us?
* Be a part of a small, dynamic team where your contributions truly matter.
* Work in a collaborative environment that values transparency and compliance.
* Enjoy the satisfaction of meeting and exceeding client expectations.
If you're eager to take on a challenge and drive client success, we want to hear from you! Apply now to embark on a fulfilling journey as a Client Account Manager with our client. Let's work together to shape the future of client account management in a vibrant B2B landscape!
We're excited to welcome a new member to our team who shares our values of excellence, collaboration, and client advocacy. Your next great opportunity awaits!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.