Customer Service Administrator
£24,000 - £26,000
Kirkby in Ashfield
Monday – Friday, 9:00am – 5:00pm
Are you a natural problem-solver who enjoys helping people and keeping things organised?
Our client is looking for a Customer Service Administrator to join their busy office.
This is a fantastic opportunity for someone with strong customer service skills and a keen eye for detail to play a key role in managing inbound enquiries, processing customer orders, and supporting general administration across the business.
The role:
Act as a first point of contact for incoming customer calls and emails, delivering exceptional service and resolving queries efficiently
Process sales orders, ensuring accurate data entry and smooth coordination with internal teams
Track order progress and proactively update customers on delivery timelines or delays
Support the wider team with administration, reporting, and office coordination
Manage daily correspondence and ensure CRM systems and databases are kept up to date
Liaise with suppliers and logistics to ensure customer requirements are met
Help maintain stock levels of office supplies and customer literature
Provide administrative support to leadership and operations teams as neededThe candidate:
Minimum of 2 years’ experience in an administrative or customer service role
Confident phone manner and a proactive approach to handling enquiries
Excellent attention to detail, particularly when processing orders and inputting data
Comfortable working with CRM systems
Strong written and verbal communication skills
Organised, friendly, and able to multitask in a fast-paced environment
This is a great role for someone who takes pride in being helpful, professional, and efficient, especially when it comes to keeping customers happy and operations running smoothly