As the primary lead for Technology Workplace Services, you will oversee the daily operations and strategic management of the organisation’s digital workspace environment. This role balances the hands-on ownership of core collaboration platforms with the high-level coordination of outsourced service partners.
Responsibilities
* End to End management of the Google Workspace Platform including Support, Development and Security
* Platform Owner for the Soti Mobile Device Management platform. Working closely with service consumers in Retail, Online, Manufacturing and Logistics.
* Accountable for the operational running of the following service lines using data driven metrics to drive performance
o 3rd Line Desktop Support
o VIP Support
o Request Fulfilment (Workplace)
o Asset Management (End User)
o Build Deployment
o Service Escalations for Workplace
o Gold Stock Management
* Own the product catalogue (orderable items) to ensure that a simple process is available to colleagues with accurate information
* Ensure that Workplace incidents and requests are managed and resolved within SLA which includes both internal and outsourced teams. Ensure high quality information is recorded in the incident record and that knowledge is updated
* Ensure ongoing internal and partner capability is maintained to deliver the services within scope of the Workplace area
About you
Character & Aptitude
* Be passionate about customer and service
* Have a security mindset and effectively strike the balance between security and user experience
* Focussed on prevention and improvement rather than tactical workarounds
* Tenacious & authoritative with the ability to influence others
* Ability to interact at all work levels
* Performance and metric driven
* Can influence all stakeholders appropriately
* Has a clear vision of excellent service and how to drive change to delight
Experience & Skills
* Successful track record in building and maintaining a high performance team
* Supplier management & relationship experience
* Preferred experience in Google Workspace
* Preferred experience in Soti (or similar MDM)
* Data analysis skills
* Experience of managing budgets and driving value through any spend
Qualifications
* Degree level (or equivalent industry experience)
About us
In return for all your hard work, you will receive:
* 15% discount in store from the day you join us
* Additional 10% discount card for a friend or family member
* Annual bonus scheme
* Career progression and development opportunities
* Generous holiday entitlement
* Market leading pension scheme and life assurance
* Healthcare benefits including Aviva Digital GP
* ‘MyPerks’ giving you discount with over 850 retailers
* Free parking onsite
* Enhanced Family, Maternity and Paternity Leave
* Private Healthcare
* Car Allowance (company car provided in some instances)
Alive with activity, our modern Head Office is home to our corporate teams that make sure everything runs smoothly. Here, you’ll find comfy breakout areas, a coffee shop, Morrisons Daily and a subsidised restaurant. We are within commuting distance of Leeds, Manchester and the Yorkshire Dales - and we even have free parking!
At our Head Office you will expect to find supplier showcases, charity fundraising and celebrations all year round for the events that mean the most to our colleagues.
There’s more to our business as it’s fast paced and ever changing, as such we’ve got lots of fresh opportunities for you to play your part in our success. We’d love to meet you!
At Morrisons, we’re proud to be building a team that reflects the diversity of the communities we serve. We want every colleague to feel respected, supported and able to be themselves at work. Different voices, experiences and ways of thinking help us grow and improve and that’s good for our customers too.
We’re always looking for people from all walks of life to join us and bring their talents to our team. Together, we can build a workplace where everyone has the chance to thrive, make a difference and belong.
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