Qualifications
* Proven retail management/assistant retail management experience preferably within cosmetics
* The ability to provide inspirational, authentic and personalized customer service
* Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
* Previous retail operations experience including inventory and facilities management and cash reconciliation
* Proven track record of leading a team to achieve sales and customer service targets
* Experience of creating and executing in-store events
* Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
* Previous experience with retail point-of-sale software
* Proficient in Microsoft office
* Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Description
Business Manager Job Description
Position Summary:
We are looking for a dynamic and inspirational Business Manager to lead our Estee Lauder Business within Selfridges. You will coach and develop our team of Beauty Advisors to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast-paced retail environment.
This elevated role will work with all Head Office functions to deliver recruitment, HR, business strategy and analytics, and operational excellence.
This is an exceptional opportunity for you to drive a multi-million-pound turnover, high-profile business, alongside leading and inspiring a large team. You will have total ownership for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing teams, working with internal functions to make your vision a reality.
If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the next step towards a field Area Sales or Education role.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
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