We are seeking a proactive and detail-oriented Administrative Assistantto join our team. The ideal candidate will possess strong organisational skillsand a professional demeanour, ensuring the smooth operation of our officeenvironment. This role involves a variety of administrative tasks that supportour daily operations and contribute to the overall efficiency of the service.
Hours: Part Time (15-20 hours per week)
Pay: £12.45 per hour
Schedule: Wednesday-Friday (shift patternnegotiable but altered/additional days may be required initially to fulfiltraining)
Main duties of the job
To work as part of a team providing a full administrativeservice to ensure the smooth operation of community-based clinics deliveringNHS Health Checks, as commissioned by Lancashire County Council.
This will involve dealing with clinic creation, patientappointment bookings and general queries, tracking patients through the system,stock taking and ordering of consumables and other relevant duties as requestedby the NHS Health Checks Manager.
About us
The ethos of FCMS as a social enterprise, health andwellbeing services provider is to be passionate in its drive to ensure thatpatients and callers remain the central focus of all that it does. Coupled withexcellent and well-established clinical governance systems and extremelyeffective operational expertise, it has meant that the company has the abilityto strategically visualise, develop, and implement award winning services.
Over many years we have invested in our staff so that we havea core team of highly trained individuals who can manage the needs of ourpatients and callers. Our staff are able to significantly improve the servicedelivery and user experience due to their considerable experience andcommitment to what they do.
Come and be a part of our amazing team!
We offer NHS Pension
Cycle to Work Scheme
Attendance Bonus
Free Tea & Coffee
Eye Care Contributions
Job responsibilities
Key responsibilities:
* To communicate with potential community venuesand employers about holding NHS Health Checks clinics, explaining to them thepurpose of the NHS Health Checks program.
* Create clinics on internal booking systems, aswell as the marketing materials and booking links.
* To transfer patient bookings from emailconfirmation to our appointment system.
* To ensure all information collected is heldsecurely and in confidence.
* Ensure all patient consultations are sent topatients GP.
* To always answer the telephone in a courteousand pleasant manner.
* Respond to any requests to provide appropriateinformation from contacts, venues and patients.
* Working with the NHS Health Checks Manager andother key staff within the company to develop effective administrativeprocesses.
* To undertake relevant training wherenecessary.
* General office duties including stock taking andplacing orders with suppliers.
* To assist with staff planning.
* To assist with Quality Control audits on ourpoint of care testing analysers.
* To carry out other relevant duties as instructedby the NHS Health Checks Manager.
Disability Confident Employer - As users of the disability confident scheme, we guaranteeto interview all disabled applicants who meet the minimumcriteria for the vacancy
DBS - Thispost is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975and as such it will be necessary for a submission for Disclosure to be made tothe Disclosure and Barring Service (formerly known as CRB) to check for anyprevious criminal convictions. This will require three forms of valid ID to beproduced and verified. The onboarding process is also subject to anOccupational Health check, suitable professional references and eligibility towork in the UK (with the requirement to provide relevant documentation asevidence).
Theorganisation is committed to safeguarding and promoting the welfare ofchildren, young people and vulnerable adults and expects all staff toshare this commitment. You will be expected to fulfil your mandatorysafeguarding training at the level applicable to this role.
We reserve theright to close this vacancy early if we receive sufficient applications for therole. Therefore, if you are interested, please submit your application as earlyas possible.
Person Specification
Experience
* Experience of working in an office environment carrying out administration duties.
* Experience of computer programmes and IT systems. Experience taking calls and dealing with enquiries over the phone.
* Able to work under pressure and have a degree of resilience.
* Able to demonstrate effective team working.
* Information Governance understanding and awareness.
* Experience within a healthcare environment. Experience of clinical systems.
* Excellent communication skills (verbal and written). IT skills.
Qualifications
* Educated to GCSE/O Level standard including English Language and Mathematics or equivalent training or healthcare related qualification.
Specific Job Requirements
* Extended periods working on a computer.
Other
* Being able to work with our corporate values. Enthusiastic and positive.
* Approachable.
* Always aims for excellence.
* Able to use own initiative and work unsupervised.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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