Overview
Who we’re looking for: An Implementation Consultant who is early in their career and seeking a role where they can grow and develop in a fast paced technical environment. The challenge: To help the team rapidly onboard new customers to the Tillo platform whilst offering a great experience through communication and collaboration. Where you’ll work: This role will be based in our Hove office 2 days a week.
Job Summary
As an Implementation Consultant at Tillo, you aren’t just launching software; you’re the architect behind our customers\' success. You’ll sit at the intersection of Product, Engineering, and Commercial, acting as the bridge that turns customer implementation projects into commercial impact. We’re looking for someone who can take ownership of complex projects and lead multiple client launches simultaneously. We need a detail-oriented communicator who loves the challenge of a fast-paced environment.
Day to Day
* Deliver exceptional service, ensuring customers feel supported and empowered at every milestone of their Tillo journey.
* Take ownership of the onboarding lifecycle, maintaining a transparent pipeline that serves as the source of truth for the business.
* Keep internal and external stakeholders aligned on deliverables, risks, and timelines.
* Drive the brand approval process with retailers, removing bottlenecks and navigating hurdles to ensure our partners see ROI in record time.
* Act as an advocate for efficiency, ensuring all project actions are executed with precision and speed.
* Identify friction points in the customer journey and collaborate with internal stakeholders to improve our service delivery.
* Ensure our resources and processes are up to date, sharing knowledge with the team so we can continue to onboard products seamlessly.
Essential
What we’re looking for:
* 1+ years of experience in project management, professional services or onboarding in a fast-paced environment.
* Exceptional verbal and written skills, capable of delivering clarity in a fast-moving environment. From C level stakeholders to operational owners.
* You take initiative, show curiosity, and are always looking for ways to improve the process.
* You thrive in ambiguity and have the critical thinking skills to navigate complex hurdles.
* A genuine desire to dive deep into the gift card industry and understand the "why" behind our business.
* Highly organised with a proven track record of managing projects and prioritizing competing demand.
* You understand that small details have a big impact on customer trust and system accuracy and have great attention to detail.
* Confident using a range of tools, such as Asana, Jira, and Zendesk to keep the team and customers in sync.
Desirable
* Previous experience in Fintechs or B2B software.
* Formal PM training or experience handling, large-scale implementations.
* Experience simplifying complex technical concepts (like APIs) for non-technical audiences.
* Experience working with product and engineering teams.
* Confident presentation skills for both internal briefings and external client meetings.
* Good with Excel or Google Sheets.
Benefits
We offer all our employees trust and empower our team to work with flexibility and autonomy. We’re a close-knit team and love working collaboratively, with our hybrid model, our team can come together at our fantastic office in Hove, but also focus in their own space. The Tillo team are a motivated bunch and we all work hard to push Tillo forwards, always innovating. We completely understand the importance of work/life balance and offer a supportive and collaborative working environment with the following benefits:
* Enhanced annual leave of 26 days per annum (plus an additional day for your birthday)
* Private Medical care through Vitality
* Employee Incentive Scheme
* Access to Tillo’s Storefront with discounts & gift card vouchers
* Hybrid Working
* Top spec equipment including laptop, mouse, keyboard, monitor
* Anniversary gifts
* Monthly breakfasts, drinks, snacks and events
* Team Learning & Development budget
About Tillo
Tillo makes gift cards, rewards, and incentives simple, efficient, and profitable. Operating in over 37 markets and 25 currencies, Tillo processes billions in gift card transactions through a single, plug-and-go API, powering rewards and incentives for the world’s leading businesses. Backed by Tenzing, Tillo is setting the global standard for digital gift card infrastructure.
Diversity, Equity, and Inclusion Statement
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, race, ethnicity, religion or belief, sex, or sexual orientation. If you require any reasonable adjustments during the recruitment process, please let us know, and we will be happy to accommodate your needs.
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