Overview
Deputy Helpdesk & Fulfilment Manager - Print
Location: West Yorkshire
Up to £29,000 benefits
Reporting to: Helpdesk & Fulfilment Manager
We are looking for a proactive Deputy Helpdesk & Fulfilment Manager to support the day-to-day running of a busy Helpdesk and Fulfilment operation. Working in a fast-paced warehouse environment, you will help coordinate workflows, manage data and stock systems, and ensure client orders and logistics activities are delivered accurately and on time.
You will play a key role in supporting the team, maintaining high service standards, and providing operational cover when the Helpdesk & Fulfilment Manager is unavailable.
Responsibilities
* Support the daily operations of the Helpdesk and Fulfilment teams.
* Allocate workloads and coordinate tasks across the department.
* Manage client queries and process orders through the Helpdesk system.
* Maintain accurate data and stock records using internal systems and Excel.
* Produce dispatch documentation, labels, and consignment notes.
* Liaise with Despatch, Stores, and Production teams to ensure smooth order fulfilment.
* Track deliveries and manage Proof of Delivery (POD) information.
* Assist with reporting, stock management, and operational analysis.
* Support team members, including training new staff and monitoring workflow.
Who We're Looking For
* Experience in fulfilment, logistics, warehouse operations, or a helpdesk environment.
* Strong organisational and communication skills.
* Good attention to detail and ability to manage multiple tasks.
* Experience with Excel and warehouse or MIS systems (e.g. Tharstern) is beneficial.
* A proactive, hands-on approach with the ability to work well under pressure.
Why Apply?
* A supportive and collaborative working environment.
* Real training and development opportunities.
* Competitive salary and benefits package.
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