Job Title: Client Care Coordinator
Location: Cheadle
Salary: £28,000
Overview
We are seeking a highly professional and detail-oriented Client Care Coordinator to join our team within a private hospital setting. This is a pivotal role, responsible for delivering a seamless, discreet, and high-quality experience for clients from initial enquiry through to treatment. You will advise on treatments, costs and timescales.
Key Responsibilities
* Deliver an exceptional, personalised client experience from first contact
* Manage a high volume of enquiries with accuracy, efficiency, and professionalism
* Coordinate effectively with clinical and administrative teams to ensure a seamless journey
* Maintain meticulous client records in line with GDPR and clinical governance standards
About You
* Proven experience in a fast-paced, client-facing or private healthcare environment
* Exceptional communication skills with the ability to build trust quickly
* Highly organised, with strong attention to detail and the ability to prioritise effectively
* Professional, resilient, and confident handling sensitive situations
* Soft sales / Account management
* Comfortable working to targets or performance standards
* Call Centre experience
This role is suited to individuals who take pride in delivering a premium level of service and thrive in a high-expectation environment.
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