Job Description
About The Role
Shift Pattern: 20 hours per week working 5 out of 7 days.
Contract type: Part-time and permanent contract
Making customers happy is at the heart of everything we do. As a Client Support Advisor at AO, you will be the main point of contact for all customer issues and enquiries. We treat every customer like our gran, and we’ll trust you to do the right thing. With support from the whole team and wider departments, you will have the tools you need to provide the best customer service possible.
Here's What You Can Expect To Be Doing
You will focus on providing excellent customer service by answering all customer calls and ensuring positive outcomes for all queries, making decisions your mum would be proud of. You will handle day-to-day queries and solve each problem with a smile. As a great listener, you’ll quickly build connections and take a personal approach to all calls. This includes managing a mix of inbound and outbound calls, ensuring deliveries align with lead times, postcode matrix, and survey requirements to set each delivery up for success.
A Few Things About You
We are looking for someone who truly cares about the service we deliver to our customers, driven to achieve set KPIs while remaining customer-focused.
While a contact centre background is not essential, you should have a clear understanding of what makes great customer service and possess strong customer service skills.
Having the ability to listen and understand customers, along with strong communication skills and a can-do attitude, is essential.
We believe in working together, so all AOers come into the office across all 7 days. This promotes easier collaboration, more creative conversations, better support, and helps us all stay motivated and improve at what we do.
A Bit About Us
When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).
We’re known for helping our customers brilliantly, and it’s no different for AOers. We care about more than just your CV—because together, we can do extraordinary things.
Our Benefits
Our benefits are designed to support all aspects of your life, from big moments to everyday needs. Alongside essentials like pensions and holidays, we offer our own "AO Perks" to help with the little things that matter.
To see all our benefits and perks, visit our AO benefits page:
* 33 days holiday (including bank holidays) PRO RATA
* Chance to win free tickets every month at the AO arena
* Subsidised gym membership
* At least 5% pension contribution
* Health cover with standard package, with options to upgrade
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