Position : Service Coordinator Department : Helpdesk Reporting to : Helpdesk Manager Status of post : Full-Time Permanent Salary: Remuneration Package will be competitive and in line with experience Job Description Acting as the main point of contact for clients, demonstrating professionalism and problem-solving skills in every interaction Logging, prioritising and keeping track of jobs within our computer systems to ensure complete visibility and accountability Plan and schedule work for engineers and subcontractors so everything runs smoothly and efficiently Monitor jobs to make sure theyre done on time and meet agreed standards (SLAs and KPIs) Handle issues and complaints, sorting them out quickly to keep clients happy Look for ways to improve how we work and share good ideas with the team Provide admin support to managers, helping the team run efficiently day to day Essential Skills & Experience Advanced IT literacy, including strong MS Excel skills and confident use of job tracking systems (CAFM) Able to perform effectively under pressure, maintaining composure and focus in a fast-paced environment Proven ability to manage a high-volume workload with accuracy and attention to detail Strong customer-facing skills - professional, friendly, and focused on solving problems Team player who can work well in a busy environment and juggle different tasks at the same time Good at building trust and working with people at all levels in the company Desirable Skills & Experience Experience in a similar role from a Facilities Management (FM) environment, ideally involving the allocation and planning of reponsive works Previous practice in using CAFM software The Company Offers Ongoing training and development opportunities Working alongside experts in their field Health cash plan including compensation for dentistry and optical well being Enhanced maternity and paternity leave Additional holiday increase with length of service Team building and activity days Monthly employee value-based recognition award monetary gift Health, wellbeing and social calendar of events Long service awards Enhanced marriage leave Kingsbridge Membership Club Irwin M&E is driven by values based on loyalty, safety, innovation and success We are a Responsible Body for AccessNI. A disclosure check will be undertaken; however, a criminal record will not necessarily be a bar to obtaining this role. Our policy on the recruitment of ex-offenders is available on request.