Gardner Leader is a forward thinking, innovative and friendly law firm which has grown substantially in recent years and has offices throughout the Thames Valley. Recently awarded “2024 Law Firm of the Year” by LawNet, we provide quality legal services to individuals and businesses through our Business, Real Estate, Litigation, Family, Wills Probate & Estate Planning, and Conveyancing teams. An opportunity has arisen for an Enquiry Executive to join our Client Experience Team on a 12-month full-time fixed-term contract. This role offers an excellent opportunity for a client-focused individual to deliver exceptional service and play a key part in providing a seamless experience for our clients and prospects. The Role The Enquiry Executive will play a key role within the Client Experience Team, delivering exceptional client service from the first point of contact through to handover to the legal team. The role involves managing enquiries with professionalism and accuracy, ensuring compliance standards are met, and providing a seamless, consistent, and positive client experience throughout. Key Accountabilities Capture and record all required client information accurately to enable compliance and duplicate checks. Allocate enquiries to the correct team or colleague, following up as required to secure commitment and maximise conversion rates. Assess and decline unsuitable enquiries promptly and appropriately, liaising with relevant teams where necessary. Coordinate, process, and manage enquiries, acting as the main link between prospects, legal teams, compliance, marketing, and reception. Support clients through the appointment process (in-office or video call), ensuring they are guided clearly on next steps. Recognise and act on opportunities for additional business or cross-referrals across practice areas. Handle enquiries relating to the full range of the firm’s practice areas. Capture and share client feedback with the Client Experience Team and other relevant departments to support continuous service improvement. About you Minimum 2 years’ experience in customer service or call handling roles. Knowledge of the legal sector would be beneficial but not essential. Excellent communication skills, particularly over the telephone, with strong listening and questioning techniques. Proven ability to work with accuracy and attention to detail while managing multiple priorities in a fast-paced environment. Strong organisational and time management skills, with the ability to remain professional under pressure. Collaborative team player with a proactive and client-focused approach. We offer Salary: Competitive Office: Newbury Hours of work: 9.00am - 5.30pm Other Benefits: Flexible Leave (Holiday) Policy; pension; life assurance; medical health cash plan & discount portal with Virtual GP & wellbeing tools & advice. We are an equal opportunities employer and believe that diversity of background and thinking is a big strength in our people. We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Privacy Notice for Job Applicants.pdf