Better places, thriving communities.
JOB OVERVIEW
1. Customer service, CCTV Operator and Call Handler - Nights
Mitie the UK's leading facilities management and professional services company are growing our M&S Security Operations Centre and are looking for people to join us on a permanent basis. You do not need previous experience as full on the job training will be provided, including fully funded CCTV SIA licence. So, if you are an excellent communicator with a great telephone manner and computer knowledge then we want to speak with you!
Salary: £32,.90
Location: Pavilion Drive, Northampton
Shift pattern: nights 4 on 4 off
Main Duties
2. Using CCTV to identify criminal behaviour happening in M&S Stores
3. Supporting M&S store colleagues on the phone
4. Input of security and crime incident data onto a central database
5. Providing a high level of customer service to our client
6. Completing retrospective reviews of incidents that have happened in stores
WHAT WE ARE LOOKING FOR
7. Excellent communication & customer service skills Ability to multi-task and prioritise daily workload Committed and motivated Experience of working as part of a team Reliable, trustworthy and enthusiastic Working 12 hour shifts on a pattern of 4 shifts on and 4 shifts of
Very attractive retail discount Overtime opportunities Training, career development & progression Additional benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc. Free parking
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .