We are Hestia. We make a difference.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to
empower
individuals to rebuild their lives and achieve independence. Right now, we are looking for a
Refuge Worker
to play a pivotal role in our
Domestic Abuse service
in Brent.
Sounds great, what will I be doing?
This job involves providing intensive, person-centered support to women through regular casework, key sessions, and everyday interactions. The role requires developing supportive relationships and working collaboratively with women to create tailored Support and Safety Plans, focusing on their strengths and personal goals. Support includes guidance on safety issues, particularly around domestic abuse, and fostering skills for independent living.
The role also entails a strong safeguarding responsibility, ensuring any concerns are promptly communicated with relevant statutory bodies, such as Social Services, and following Hestia's safeguarding procedures. A key part of the work is helping women secure appropriate housing and supporting their transition to independent accommodation, as well as promoting empowerment through social activities and workshops.
Aligned with "The Hestia Approach", the role emphasizes co-production and recovery, encouraging service users to actively shape the services they receive, such as through peer support or local events. The position also involves building relationships with external agencies to improve outcomes for service users, and ensuring the safe management of accommodation and finances in accordance with organizational policies and quality standards.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived
experience
of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for
The ideal candidate will have experience providing high-quality floating or outreach support to individuals with diverse needs, aspirations, and associated risks, including mental health and substance misuse issues. They will possess strong knowledge of welfare benefits, housing legislation, and safeguarding practices, along with health and safety standards related to working in service users' homes. Skilled in client-focused support planning, key working, and risk assessments, they are committed to promoting independence, equality, and the rights and dignity of service users. The role requires effective collaboration with external professionals, accurate record-keeping using computer systems, a commitment to ongoing professional development, and the ability to travel across the Borough.
This position is open to female applicants only, as permitted under Schedule 9 (1a) of the Equality Act 2010.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
Shortlisting call:
We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
Face to face interview:
Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.