At the Duke of Gordon, we believe that every guest deserves a memorable experience from the moment they step through our doors. As a family run hotel, we are dedicated to providing outstanding hospitality, exceptional service, and a warm Highland atmosphere. If you have a passion for customer service and love meeting new people, we invite you to join our team as a Receptionist and be the friendly face that makes a lasting impression
Hotel Receptionist Duties
* Greet guests warmly and register them for their stay
* Handle check-ins, check-outs and process reservations
* Handle guest enquiries and complaints by email, telephone and in person, escalating issues when appropriate
* Provide guests with information about their accommodation, local attractions and services
* Process payments and issue receipts
* Maintain guest accounts and files
* Loading group and private arrivals and inputting rooming lists
Hotel Receptionist Skills
* Excellent customer service skills
* Proficient in computer systems and programs
* Ability to multi-task
* Strong organizational skills
* Ability to handle cash and credit transactions
Personal Traits
* Good verbal and written communication skills
* Excellent organizational skills
* Attention to detail
* Friendly and professional demeanour
* Ability to work independently and as part of a team
The Company
In the heart of the Highlands the Duke of Gordon offers the warmest of Highland welcomes. No matter your interest the Duke of Gordon is perfectly located for you to explore all corners of the Cairngorm National Park, an area of outstanding natural beauty.
The Duke of Gordon accommodates up to 120 guests in 65 bedrooms. We offer functions, weddings and conferences alongside our main restaurant for residents and bar food operation.
Visit us in the Spey Valley, a breath-taking part of the world submerged in amazing scenery. Whether you're exploring the Scottish Highlands on foot or by car, playing golf or just relaxing by the fire, offering unrivalled Highland hospitality, great food and friendly service the Duke of Gordon hotel is the perfect base for you to unwind.
Job Types: Full-time, Part-time
Pay: £12.50 per hour
Work Location: In person