Job overview
This is an exciting opportunity to work in an extremely busy Trust, providing admin support to the Breast Surgery Unit at St Bartholomew’s Hospital.
The team requires a highly organized Deputy Service Delivery Manager to provide a range of duties. They will be responsible for actively managing the administrative processes of Breast Surgery patients, the associated administrative staff, to ensure a smooth and efficient pathway from referral to treatment.
Candidates must have excellent communication, experience of line management of administrative staff; including recruitment, appraisal, development, performance, and allocation of work/resources. Implementing suitable cross-cover arrangements when required to cover annual leave and sickness within administration team.
The successful post holder will be comfortable and familiar with using data and informatics reports to inform priorities, as well as working with and communicating across a multidisciplinary team. The successful candidate will have experience in leading an administrative team, can demonstrate an ability to deliver sustainable service improvement and has a track record of continually improving quality and patient experience in line with Trust and NHS requirements and standards
The post will play an important role in the co-ordinating of patients through their clinical pathway by ensuring that the administrative processes and information are efficient, effective and in line with Trust and NHS referral to treatment (RTT) standards.
Please read the job description and person specification prior to applying to ensure your skills and experience match the essential criteria.
Main duties of the job
The key responsibilities of the post-holder will include Implementation of service developments.
Delivery of access and Cancer performance standards.
Delivery of quality and activity targets.
The post-holder will be expected to deputise for the Admin Manager’s and Service Manager when required. Competent in the management of personal workload to meet both corporate and personal deadlines. Prioritise workload in a way that enables the delivery of both important and urgent tasks.
Manage staff and delegate appropriate tasks, ensuring the competence of the staff to whom work is delegated. Organise staff briefings, service and business meetings as appropriate. Facilitates MDT & Audit meetings where appropriate.
Facilitates collaborative working between all stakeholders inside and outside of the Site – this will include a wide range of clinical and non-clinical staff.
Undertaking capacity and demand exercises in order to best plan and deliver services, proactively implementing actions identified.
Working for our organisation
Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment
Person specification
Professional Qualifications
Essential criteria
1. Degree level or equivalent qualification or demonstrable equivalent experience
2. Evidence of continued professional development
Desirable criteria
3. Professional or management qualification
Skills, Abilities and Experience
Essential criteria
4. At leas 2 years relevant NHS operational management experience
5. Excellant communication skills (verbal/written), including demonstrable experience fo writing quality reports s
6. Staff management experience
7. Able to analyse and interpret complex information
8. Experience of successfully managing a budget
9. Detailed knowledge of Referal to Treatment and Cancer targets, and demonstrable experience in the achievement of this
10. Up to date knowledge of NSH policy
11. Project management experience
12. Ability to cope with large workloads, work under pressure and meet deadlines
Desirable criteria
13. Detailed knowledge o Trust Care Records System (CRS)
**Visa Sponsorship Information**
Recent changes to UK immigration policy on the Health and Care Visa and Skilled Worker Visa could mean that this role is not eligible for sponsorship or that you may not meet the eligibility criteria.
Sponsorship can only be offered if this post and any individual offered employment meet all the Home Office’s requirements under the UK Skilled Worker visa scheme.
If you are applying from outside the UK or will require sponsorship, please mention this clearly in your application.
To be eligible for sponsorship, the following conditions must be met:
14. Eligible role: The position must be on the UK Skilled Worker visa list. You can check your eligibility here: -.
15. Salary threshold: The role must meet the minimum salary set by the Home Office. Please note that for roles employed under Agenda for Change Terms and Conditions, the High-Cost Area Supplement (HCAS) is not included when calculating the basic salary for the purposes of sponsorship.
16. Skill level: The role must meet the minimum skill requirement of RQF Level 6 or above (graduate level).
17. English language: Applicants must demonstrate English proficiency at CEFR level B1 or higher.
18. Other criteria: Applicants must meet all other criteria as set out by the UK Visas and Immigration (UKVI)