Company Description "Why work for Pullman London St Pancras?
We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description Reporting directly to the General Manager, you will play a pivotal role in overseeing the entire hotel operation, including Food & Beverage, Rooms Division, Guest Experience, Theatre, Meetings & Events, and Sales & Marketing. You will lead from the front, ensuring exceptional guest journeys, strong commercial performance and seamless operational delivery across all areas of the hotel.
This is a hands-on leadership role suited to someone who thrives in a fast-paced, high-volume environment and is passionate about people, service excellence and driving results.
What Youll Be Responsible For
Leading the day-to-day operation of the hotel and acting as Deputy to the General Manager
Driving exceptional guest satisfaction and maintaining the highest brand standards
Managing and developing Heads of Department to build high-performing, engaged teams
Supporting revenue growth through operational excellence, sales initiatives and strategic planning
Overseeing payroll, labour costs, budgets, stock control and financial performance
Ensuring full compliance with Accor standards, audit requirements, Health & Safety and company procedures
Collaborating closely with Sales & Marketing to maximise occupancy, events and business opportunities
Completing Senior Duty Management shifts and responding effectively to operational challenges
About You
Previous senior hotel operations management experience within a busy hotel environment
Strong knowledge of Rooms, F&B and overall hotel operations
Commercially aware with experience managing budgets, payroll and KPIs
A confident leader who inspires, coaches and develops teams
Passionate about delivering memorable guest experiences
Flexible, proactive and highly organised with excellent communication skills
Experience within an upscale or lifestyle hotel brand is advantageous
Organisation and time management skills
Strong leadership qualities
Strong communication skills both written and verbal
Administration and problem solving skills
Ability to work to deadlines
Customer focused
Attention to detail
Creative
Driven towards maximising sales and meeting departmental budgets
Use of OPERA Cloud and Delphi system is preferable
Benefits
Two complimentary Bonus Breaks - benefit from a free one or two day break in another Accor property in the UK each year
Employee benefit card offering discounted rates in Accor Hotels worldwide
Free meals on duty and access to hotel Gym
Company pension
Up to 33 days of annual leave per annum
10% Annual Bonus
Additional Information Bonus Breaks : Enjoy two complimentary oneor two night staysper year at other Accor properties across the UK
Pension Scheme : Secure your future with our contributory pension plan
Employee Benefit Card : Take advantage of discounted rates at Accor Hotels worldwide
Complimentary Meals : Free meals provided whilston duty
Wellness Perks : Free access to the hotel gym
Employee Assistance Programme: Confidential support available 24/7
Annual Leave : Up to 33 days of annual leave per year (including public holidays)
Salary: £69,000 per annum plus 10% Bonus
The successful candidate must already have eligibility to work in the UK.
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