Overview
Assistant Manager, Languages / Content (Bangkok-based) at Agoda. Lead a group of linguists in our Languages team and drive high-quality output from external vendors and freelancers. Manage translation projects and workstreams, set and track KPIs, and continuously improve translation processes. Support Product with linguistic requirements and best practices, and help implement new technologies.
About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
Scope
As Assistant Manager, you will lead a group of linguists in our Languages team and drive high-quality output from external vendors and freelancers. You’ll manage translation projects and workstreams, set and track KPIs, and continuously improve our translation processes. You’ll also support Product with linguistic requirements, advise on best practices, and help implement new technologies.
Key Responsibilities
* Manage, coach, and develop a team of translators and language specialists.
* Drive high-quality output from external localization vendors and freelancers.
* Set, track, and own localization KPIs; monitor team and individual performance.
* Prioritize translation requests, build roadmaps, and track execution.
* Collect and analyze data on cost, turnaround times, and quality.
* Run and analyze A/B tests on translations to improve language experience.
* Develop and run language quality assessment projects.
* Support product managers with linguistic requirements and best practices.
* Continuously analyze and improve translation processes and workflows.
* Follow and evaluate new localization technologies.
What You’ll Need to Succeed
* At least 2 years’ experience managing localization teams or projects.
* Proven analytical skills and a data-driven approach.
* Strong communication and organizational skills.
* Experience with translation workflows and tools; SQL expertise is a plus.
* Fluency in English required; additional language skills are a plus.
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
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