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Hub Private Patient Sales Advisor, United Kingdom
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Job Reference:
bdb78fddcf7e
Job Views:
4
Posted:
28.04.2025
Expiry Date:
12.06.2025
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Job Description:
Private Patient Sales Advisor | Private healthcare | Full time - 37.5 hours | Southampton, Hampshire | Salary - £23,738.60
Spire Southampton Hospital is looking to recruit a Private Patient Sales Advisor, who will provide excellent customer service to patients making enquiries via telephone and email.
*Working shifts between 8am and 6pm
Spire Southampton Hospital offers world-class care, attracting patients from across the South of England and internationally. We deliver some of the best cardiac surgery results in the country. Our Critical Care department and multidisciplinary team offer peace of mind for our wide range of treatments.
Duties and responsibilities:
* Handle self-pay enquiries professionally (e.g., capturing details, booking appointments, resolving queries, providing information and advice) via phone and email.
* Convert enquiries into outpatient appointments.
* Meet team and individual targets related to conversion, revenue, and appointments.
* Attend patient information events to represent Spire Healthcare and our services.
* Assist in outpatient appointments team as required, developing relevant skills.
* Provide excellent after-sales service to customers.
Who we're looking for:
* Excellent interpersonal skills.
* Strong organizational skills and attention to detail.
* Proficiency with IT packages (e.g., Microsoft Outlook, Excel, and ideally SAP).
* High level of customer service experience.
* Experience in sales or contact centre roles.
We offer:
* Competitive salary and comprehensive benefits, including:
* 35 days annual leave including bank holidays.
* Employer and employee contributory pension with flexible retirement options.
* 'Spire for you' reward platform – discounts and cashback at over 100 retailers.
* Free annual Bupa wellness screening.
* Private medical insurance.
* Life assurance.
* Free onsite parking, saving an average of £50 per month.
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