Overview
Area Operations Manager (3129) role at GTR (Govia Thameslink Railway). We are currently recruiting an Area Operations Manager for the Thameslink South Area. You will be a motivated, passionate and experienced leader who can inspire a large frontline team and operate in demanding, busy and dynamic environments. The role is part of the leadership team, focusing around 250 drivers and managers to deliver excellent customer service during a period of change. With 300,000 passengers traveling daily you'll quickly grasp the core processes underpinning our operation and take action to improve the way we deliver train services. This is your opportunity to shape frontline operations and make a real impact.
Responsibilities
* Proactive management of productivity including attendance management
* Management of competence and safety standards
* Collaborate with operations, engineering and commercial teams within GTR and key suppliers (especially Network Rail) to proactively identify and implement opportunities to improve train service performance
* Deliver the resource plan and financial budget for the specified depots
* Responsible for the delivery of customer service standards
* Work with local trade union representatives, resource managers and roster clerks to ensure rostering actions are completed efficiently, maximizing productivity from available resources
Qualifications
* Competent and experienced manager
* Ideally from a functional background; experience in the rail industry is not essential
* Advanced communication skills and ability to build relationships with key stakeholders and trade unions
What We Can Offer You
* Final salary pension
* Free travel on GTR and sister groups for you and your family
* 75% off travel on other train operating companies for you, and leisure for your family
* 25 days annual leave
* Discounted Oyster Card
* Family-friendly policies including maternity, paternity and adoption leave and time off for prenatal keep, as well as shared parental leave
* StarHub – discounts with many retailers
Seniorarity level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Travel Arrangements and Truck Transportation
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