Working closely with the TSD to Supervise the effective delivery of all PPM, Reactive and Remedial works within their respective Area. Ensure that the ME's work productively using the required systems effectively to complete all works within the contractual KPI's and all sites are Statutory Compliant. Carry out H&S audits on their ME's and frequent competency reviews in compliance with IFM's HSE Policy to promote safe working practices. Ensure that all documentation is reviewed for accuracy and returned by the ME's to the TSD to meet the contractual KPI's.
Responsibilities
* Planning and allocation of technical resources across the Area including the control and issue of materials and equipment.
* Supervise the efficient delivery of the Planned Preventative Maintenance (PPM) and Statutory Compliance Programme for their Area.
* Supervise, coordinate, and support the ME's and TSD to achieve the agreed KPI's for all PPM and Reactive work's keeping required systems updated.
* Support the REM in collating completed PPM worksheets and reviewing for any additional works identified therein and planning additional resources to reflect availability in the Area.
* Support the REM in training and support of operatives and guidance in using correct methods and procedures including Health and Safety requirements and welfare of staff.
* Liaise with FM's to plan effectively for any potentially disruptive works to minimise any disruption to the Client's business.
* Participate in the Health and Safety Policy of the company and report to the REM regarding any dangers; hazards or other defects/issues that may be encountered.
* Ensure that the Company Dress Code is adhered to at all times and that all uniforms and Personal Protective Equipment are issued on staff commencement, maintained at all times, and collected at the end of staff employment.
* Undertake other tasks or requests to maintain and improve the service provision throughout the region.
* Assisting in the recruitment of team members as and when required.
* Take part in the Out of Hours Standby Rota for emergency works.
* Provide a planned & reactive maintenance service that reflects the wide range of property types, usages and hours of operation.
* Liaise and communicate with the REM to respond promptly with service requests, queries and complaints and to communicate resolution.
* Ensure the appropriate response is given to the priority levels of service requests especially avoiding the financial penalties imposed by failed KPIs.
* Minimise disruption to Clients business and maintain the required availability of the key functional areas throughout their estate.
* Support the REM to maintain a complete and up to date data set for their Area within in 360/Maximo.
* Undertake and report Service audits and H&S Check sheets, recording and reporting results.
* Assist Engineering Teams in any daily issues in delivery of the maintenance service.
Qualifications
* Substantial quantifiable and demonstrable experience in a similar role.
* Demonstrable experience of first line supervision of technical operatives.
* Recent successful experience of controlling multi-site teams involving hard services for a multi-site estate.
* Previous experience of Project Management dealing with sub-contractors and supply chain within a complex multi-faceted operation.
* Proactive supervision and experience of large internal service delivery teams within a major UK FM provider.
Key Skills/Competencies
* Proven track record in successful people management including performance management and familiarity with operational HR process and procedure.
* Detailed operational understanding of facilities maintenance and building services within a client focused environment.
* Extensive experience in supervising a large multi-disciplined workforce.
* Experience in the Mechanical and Electrical aspects of general building PPM schedules.
* Experience with similar maintenance duties including fault diagnosis, rectification.
* Mechanical or Electrical Apprenticeship, 18th edition IEE, BTEC & HNC or similar.
* IT literate FM Management Information Systems, MS Word, Power point and Excel.
* Wide breadth of knowledge on mechanical electrical systems and building fabric repairs.
* This is a mobile role, and a current valid driving licence is essential for the role.
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