We have an opportunity to join the CLAAS MANNS team as a Parts Assistant, working at our dealership in Norfolk.
Main Duties:
* Responsibility for picking and packing parts and ensuring their prompt dispatch to our customers.
* Assisting with the unloading of deliveries ensuring all parts are booked in and stored correctly.
* Dealing with customer parts enquiries in our retail area, both face to face and by telephone, supporting customers and workshop staff with parts identification.
* Ensuring our Service Engineers have all the necessary parts to complete servicing and breakdowns in a timely manner.
* Stock taking duties, using a computerised stock control system.
* Other general duties to ensure smooth operation (housekeeping).
Essential Skills and Knowledge
The successful applicant will have the following skills and experience:
* Excellent customer service skills and a 'can do' attitude.
* Able to work to deadlines with accuracy and attention to detail.
* Able to work effectively as part of a team or independently as necessary.
* The ability to work unsociable hours as and when required.
* Able to multi-task and prioritise.
* Enthusiasm to learn.
* A good understanding of MS Office products.
* Knowledge of working within a busy parts department would be preferable.
* Understanding of agricultural machinery would be beneficial.
* Retail experience would be an advantage.
Hours of Work
Working hours are 37.5 per week with regular overtime. During peak seasonal periods you must be prepared to work on a rota that will include evenings and weekend work.
Job Types: Full-time, Permanent
Pay: Up to £27,000.00 per year
Benefits:
* Bereavement leave
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Free parking
* Life insurance
* On-site parking
* Paid volunteer time
* Referral programme
* Sick pay
* Store discount
Ability to commute/relocate:
* Dereham NR19 2HR: reliably commute or plan to relocate before starting work (required)
Education:
* GCSE or equivalent (preferred)
Experience:
* Retail sales: 1 year (preferred)
Licence/Certification:
* Driving Licence (required)
Work Location: In person
Application deadline: 12/09/2025