Job role: Telesales and Customer Support Executive
Are you a dynamic and customer-focused individual with a passion for sales and a knack for building relationships? Glebe Farm Foods, a pioneering independent business on our family farm in Cambridgeshire, is seeking two enthusiastic Telesales & Customer Support Specialists to join our vibrant commercial team.
As the premier UK supplier of gluten-free oats, we're growing rapidly and need dedicated individuals to drive our sales forward and ensure our customers receive exceptional service.
We are looking for 2 part time people, working together as a team covering Monday to Friday, we are happy to offer a flexible working pattern.
There will be a basic salary with a sales commission structure.
Role
The primary function of the Telesales and Customer Support Executive role is to help maximise profitability for Glebe Farm Foods, for current and future activity, through the provision of excellent customer and sales team support, and the proactive administration of any internal / external customer related issues.
With a passion for food, customers and an enthusiastic approach, the Telesales and Customer Support Executive will handle administrative duties, liaise internally with other departments, and promote customer satisfaction. The Telesales and Customer Support Exceutive will aim to maximise sales, foster strong customer relationships and ensure a seamless customer journey.
Your responsibilities
Key aspects of the role include:
Drive Sales Growth: Proactively engage with new and existing customers via telephone and email to find opportunities, promote our product range, and close sales.
* Exceptional Customer Service: Handle inbound customer enquiries efficiently and professionally, providing accurate information and tailored solutions.
* Order Management: Oversee the entire order cycle, from first receipt and confirmation through to dispatch and delivery, proactively managing any issues.
* Query Resolution: Act as the first point of contact for all customer queries, diligently chasing and resolving account and order-related issues with accuracy and speed.
* Relationship Building: Build and keep strong, positive relationships with our valued customers and internal stakeholders.
* Database Management: Accurately update and maintain customer information on our CRM and sales databases.
* Internal Liaison: Collaborate effectively with internal departments (e.g., Sales, Accounts, Logistics, Production) to ensure smooth operations and prompt information flow.
* Sales Support: Help the wider Sales and Marketing teams with administrative tasks and promotional activities as needed.
Skills and experience
* Proven Sales Acumen: Demonstrable experience in telesales or a similar proactive sales role is highly desirable.
* Customer Service Excellence: A genuine passion for customer service with a proven track record of delivering outstanding support.
* Communication Skills: Exceptional verbal and written communication skills, with the ability to engage confidently with a diverse range of customers.
* Organisational Skills: Highly organised with meticulous attention to detail, capable of managing multiple tasks and deadlines in a fast-paced environment.
* Problem-Solving Attitude: Proactive and resourceful in identifying and resolving customer issues independently.
* Team Player: Ability to work collaboratively within a team and build strong working relationships.
* Tech Savvy: Proficient in using CRM systems and MS Office. Experience with Sage 200 is a plus.
* Adaptability: A flexible approach and a keenness to learn and grow within our supportive team.
Job Type: Part-time
Expected hours: No less than 30 per week
Benefits:
* Casual dress
* Company pension
* Flexitime
* On-site parking
Work Location: In person