Job Description
FTC for 12 months.
The Service Readiness is responsible for the overall planning and coordination of Tech service requirements, readiness, design and transition including early life of a large transformation Programme. This role ensures that new or changed services are designed and transitioned efficiently and effectively into operational service, while aligning with the principles and practices of Agile methodologies.
Key Responsibilities
1. Lead the design and transition of new or changed Tech services into the production environment with minimal disruption.
2. Plan and manage resources required for service readiness, design, transition, and early life ensuring alignment with Agile practices.
3. Minimise impact to Tech services by engaging in the product lifecycle of all changes.
4. Be responsible for functional and non functional Tech requirements, and the process of their acceptance service acceptance criteria. Including the definition of service (SLA) & operational level agreements (OLA), as well as other service performance indicators (PI).
5. Ensure that service acceptance criteria are pre-defined, agreed, measured, and met, coordinating across Tech operations and development teams.
6. Enable Tech Approval for go-live, early-life support, and service acceptance based on rigorous assessment.