Service Reception Manager
Pembrook Resourcing are currently recruiting on behalf of their client a service reception manager, this role would be an excellent move for a service advisor looking for progression in their career!
The Role -
Responsible for managing the Service front of house area
Create outstanding customer confidence in the service offered by our client by ensuring a professional performance and exceptional commitment to customer care
To maximise service sales and profitability by selling core, value added and incremental products and services
Manage a team of service advisors and delivery driver.
Responsibilities -
· Meet or exceed the monthly budget for hours sold and profitability
· To oversee and manage the service reception on a day-to-day basis, assisting and advising the other advisors with the more challenging decisions & testing opportunities.
· Ensure that Work In Progress is under control and that processes are adhered too, review all open jobs and report any work in progress problems to Aftersales Manager
· To drive the reception team to reach their retail invoicing targets.
· To monitor cash accounts / till reports and to report issues to the Aftersales Manager
· Monitor and book required training days in line with budget
· Design and implement Service Advisor rotas including Saturdays, taking into consideration training and holiday days, also peak work load periods of the year
· Working as a Service Advisor alongside the team with the additional Managerial duties.
The individual -
Excellent communicator both written and verbal
Creative and forward thinking.
Have excellent people management and development skills
Be passionate about customer service
IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck