Cover Store Manager (Multi-location)
The closing date is 30 November 2025
Do you have experience as a shop manager or have you worked as an assistant shop manager and are ready to take the next step in your career? Do you have a passion for charity retail and enjoy connecting with new people? If you're looking for a varied role where you can travel to different locations and build on your retail experience, we would love to hear from you!
Main duties of the job
We are currently seeking a Cover Store Manager (Multi-site) to manage the day-to-day operations of our retail stores in the absence of a Store Manager. You’ll also support the training and development of our retail teams, and assist with the setup of new shop openings, pop‑up shops, and retail events.
About us
Here at Rainbows Children’s Hospice, we provide specialist palliative care and end‑of‑life support to over 750 babies, children and young people living with life‑limiting conditions and terminal illnesses as well as approximately 3,000 people, including families, siblings and carers, across the East Midlands. Simply put, we’re here to brighten short lives and support families, wherever they are.
Job responsibilities
Location: This role involves regular travel across the East Midlands to support operations at our various retail locations, ensuring consistent and high‑quality service delivery. In addition, the successful candidate will be expected to attend meetings, corporate inductions and events at the Hospice in Loughborough.
Hours of work: 22.5 hours per week, typically over 3 shifts per week across Monday to Sunday.
About the role: Some of the key responsibilities include (but not limited to):
* Manage the day-to-day operations of retail stores in the absence of a Store Manager
* Provide support and training to retail teams across multiple locations
* Assist with the setup and launch of new shops, pop‑up shops and retail events
* Oversee and support staff to ensure high levels of performance and morale
* Deliver excellent customer service and resolve customer queries effectively
* Monitor and manage stock levels, merchandising and store presentation
* Maintain operational standards and ensure compliance with company policies and procedures
* Address challenges such as staffing issues or operational disruptions
* Contribute to achieving and maintaining strong sales performance
* Ensure a smooth and positive experience for both customers and team members
Further responsibilities can be found by downloading the Job Description.
Requirements
Experience in a retail environment or customer service role, excellent management and customer service skills, the ability to train and motivate volunteers, working knowledge of Health & Safety and Fire Safety, and the ability to identify potential risks. Desirable: Previous charity retail experience, experience in a field‑based or multi‑site role, experience working with and supporting volunteers.
Our Benefits include:
* Eligibility to join the Blue Light card discount scheme and a membership at the Company Shop
* Healthcare Cashback plan
* Life assurance
* 27 days holiday plus bank holiday allowance (but the role may require working bank holidays)
* Contributory pension scheme or Salary Sacrifice Pension Scheme
* Free access to an employee assistance programme
* Wellbeing support and access to Mental Health First Aiders
* Fun events, all staff away days, guest visitors (unofficial benefits)
For further information about this role and the responsibilities please contact Ben Wright, Retail Area Manager, at ben.wright@rainbows.co.uk. To apply for the role please click apply now to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the Recruitment Team at recruitment@rainbows.co.uk.
This role is subject to a Basic DBS (Disclosure and Barring Service) check and comprehensive pre‑employment screening, including employment referencing covering the past five years.
Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Rainbows Hospice for Children and Young People
Rainbows Hospice, Lark Rise, Loughborough
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