Job Description
Rexel UK is seeking a motivated and enthusiastic Branch Assistant to join our Edinburgh Bankhead Branch, working Monday to Friday, 7am to 4pm or 8am to 5pm. The role involves providing excellent customer service at the trade counter, managing stock, and supporting the sales team.
Key Responsibilities
* Customer Service: Provide excellent service to customers over the phone and face-to-face.
* Stock Management: Handle stock in and out, including order processing, picking and packing, store transfers, and stock control.
* Trade Counter: Serve customers efficiently and professionally.
* Internal Sales: Make sales calls to a portfolio of existing and new customers, working closely with the external sales team.
* Sales Administration: Raise quotations, follow up on quotations, and process customer orders.
* Warehouse Duties: Assist with goods in/out, loading/unloading delivery vans, and picking/packing orders, which may involve some heavy lifting.
* Product Knowledge: Continuously enhance your knowledge by learning about new products entering the market.
Qualifications
* COLLABORATION: Building partnerships and working collaboratively with others to achieve shared objectives.
* TAKES ACCOUNTABILITY: Taking action, overcoming obstacles, and meeting commitments.
* CUSTOMER FOCUS: Building strong customer relationships and delivering customer-centric solutions.
What We’re Looking For
* Strong communication skills, with the confidence to interact effectively with customers and colleagues.
* Motivation to take on new challenges and learn.
* Good organisational skills, with the ability to work to deadlines and manage your workload.
* A customer-first mindset, understanding that the customer is the most important element of branch operations.
Benefits
* Bonuses: Performance related bonus scheme - get rewarded for growth.
* Time Off: 33 days annual leave (including bank holidays, increasing throughout the years). Take your birthday off and enjoy enhanced parental leave.
* Support & Development: Extensive learning opportunities from day one.
* Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more.
* Perks: Staff discounts, exclusive holiday offers and free financial support and education.
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