Office Manager
£35,000 - £45,000 per annum plus benefits
Abergavenny
Are you a driven and highly organised professional with solid experience in business operations? We're excited to present a fantastic opportunity for an experienced Office Manager to join a thriving and forward-thinking business based in Abergavenny.
This newly created role has been introduced to support the business through a period of sustained growth.
As a key member of the Senior Leadership Team, you'll lead a dedicated administration team and take a hands-on role in ensuring the smooth and efficient running of day-to-day operations. From stock control to supplier coordination, this role is ideal for someone with practical experience managing office and support functions, a hands-on approach, and the ability to maintain exceptional standards in a dynamic environment.
Duties and Responsibilities
Lead and manage the administration team, ensuring efficient workflow and high performance.
Oversee office systems, procedures, and policies to maintain a productive and safe work environment.
Work closely with all Managers to coordinate administrative and operational tasks.
Support the Managing Director with general operational duties, reporting, and project coordination.
Take responsibility for office, stock control and procurement activities.
Liaise with suppliers to ensure timely, cost-effective purchasing and supply continuity.
Handle escalated customer queries and support the team in delivering excellent service.
Act as a key operational link between the laboratory and customers, working closely with the Business Development Manager and Key Account Director.
Manage relationships with outsourced service providers (cleaning, maintenance, logistics), ensuring service levels are upheld.
Promote and uphold health and safety standards, ensuring compliance and continuous improvement.
Qualifications, Experience & Skills
IOSH Managing Safely (or equivalent) qualification is essential.
CIPD Qualification highly desirable
Proven experience managing business operations or office support functions, ideally within a scientific, technical, or regulated environment.
Familiarity with ISO 17025 / 15189 or other regulated industry standards.
Excellent communication and interpersonal skills.
Experience in stock control and supplier management.
Proficiency in Microsoft Office Suite and office management systems.
Practical knowledge of health and safety procedures in the workplace