Overview
The General Manager is a key role within the CSU leadership triumvirate alongside the Clinical Director and Head of Nursing. The triumvirate team is collectively accountable for building the strategic and operational direction and delivery of urgent and emergency care and response in partnership with city system colleagues.
The clinical service unit is a busy and fast paced environment, so the post holder must be adaptive to change and able to make rapid balanced decisions to enable best care for patients and support for staff.
You will be an experienced operational manager with masters level qualifications and experience in a demanding senior management role within a complex organisation. You will have a proven track record of leading change and delivering improvements, preferably across unplanned services, and you should have a detailed working knowledge of NHS practices and procedures.
We are looking for a senior manager with experience in managing and leading administrative and clinical teams across a diverse range of services. You should have the ambition and drive to develop the team to deliver new and innovative ways of working. Urgent Care has the aim of being demonstrably the best CSU for partnership working in the country - you need to play your part in achieving this ambition.
Expected Shortlisting Date and Planned Interview Date are included in the advert text, but not essential to the job description itself.
Main duties and responsibilities
* Provide strong leadership to a well-established and highly performing team
* Line manages a senior team including two service managers and two business managers
* Act as the CSU lead to deliver the performance and financial objectives for the CSU
* Provide leadership in delivering the CSU’s priority areas, such as clinical service development, contracting, business cases, the Trust 7 annual commitments and Leeds Improvement Method value streams
* Support the Head of Nursing and Clinical Director in deciding the strategic direction and management priorities for the CSU
* Champion patient-centered care ensuring safety, quality and patient experience are embedded in everything we do
About us and organisational context
Leeds Teaching Hospitals NHS Trust contributes to life in the Leeds region, employing thousands of staff and delivering care to over one million patients a year. The CSU includes multiple sites and services and works in partnership within WYAAT and the wider NHS system.
Leeds Way values
Our values are patient-centred, collaborative, fair, accountable and empowered, and all actions will be guided by these values. Additional core values relate to delivering high quality evidence-based care, professional development, positive working relationships, honesty and integrity, tolerance and diplomacy, transparency in decision making, and promoting equality and diversity.
Qualifications and experience
Essential
* Educated to degree level or equivalent professional qualification
* Continuing professional development
* Willingness to undertake training and development as identified through the Personal Development Planning process
Desirable
* Management qualification or post graduate diploma
* Masters degree
Skills and behaviours
Essential
* Strong negotiation and influencing skills, tact and diplomacy, effective leadership and teamwork in a demanding organisation
* Ability to work under pressure, fairness, honesty, resilience
* Knowledge of NHS changes and ability to deliver service redesign projects
* Strategic awareness with track record in business planning and case development
* Analytical, numeric literacy and ability to interpret complex data
* Personal commitment and drive to lead and innovate; ability to communicate complex information to senior managers and external customers
Desirable
* Excellent presentation skills
* Ability to broker cross-organisational agreements to deliver pathways
Experience
Essential
* Operational management at a middle/senior level; budgetary management; workforce planning; stakeholder engagement
* Understanding of NHS planning, finance, and commissioning frameworks including PBR
* Capacity planning, waiting lists management and business case development
* Performance management and proven leadership skills
Desirable
* Knowledge of safety, HR guidance and national service frameworks
Other information
Disclosure and Barring Service (DBS) check applies. UK registration with current professional standards is required. Applications from skilled workers will be considered. Employer details and address are provided in the advert.
Employer details: Leeds Teaching Hospitals NHS Trust, St. James\'s University Hospital, Beckett Street, Leeds, LS9 7TF. Website: leedsth.nhs.uk
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