Head of Operations
Location: Worcester/Pershore (On-site, Monday Friday)
Salary: £60,000–£80,000 + Bonus + Profit Share + Pension
Reporting to: Managing Director
The Opportunity
We are looking for an ambitious and commercially minded operations leader to help drive the next phase of growth and operational improvement within a fast-moving entrepreneurial business.
This role will lead warehouse and transport operations, focusing on performance, efficiency, systems, people development and continuous improvement.
We are not looking for a traditional corporate operator. We want someone bright, energetic and engaging capable of building credibility on the warehouse floor while also contributing confidently within senior leadership discussions.
This is an ideal opportunity for a strong Operations Manager, General Manager or senior number two ready to step into a broader leadership role.
Key Responsibilities
* Lead warehouse and transport operations across the Worcester site
* Develop and mentor operational leadership teams
* Drive continuous improvement across warehouse, fleet and logistics activity
* Improve:
o Picking accuracy
o OTIF delivery performance
o Labour productivity
o Fleet utilisation
o KPI reporting and operational visibility
* Optimise the recently implemented WMS
* Support selection and implementation of a new TMS
* Improve operational accountability, communication and process discipline
* Ensure compliance across transport, fleet, warehouse and H&S activities
* Work closely with the leadership team to support operational strategy and business growth
What We re Looking For
* Experience within logistics, warehousing, manufacturing or distribution operations
* Hands‑on operational leadership style
* Strong communication skills and emotional intelligence
* Commercially aware, analytical and solutions‑focused
* Experience improving operational performance and KPIs
* Exposure to WMS, operational reporting and process improvement initiatives
* Comfortable in a fast‑paced, entrepreneurial environment
* Ambitious, driven and eager to develop into a broader leadership role
Personal Style
* High energy and positive attitude
* Pragmatic and resilient
* Naturally collaborative and engaging
* Strong attention to detail
* Confident challenging ideas constructively
* Able to influence at all levels of the business
Package
* £60,000–£80,000 salary DOE
* Bonus scheme
* Profit share scheme
* 25 days holiday + statutory entitlement
* 5% pension contribution
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