Company description:
ClearCourse
Job description:
Are you a tech-savvy problem-solver with a passion for customer support?
Were seeking a proactive Software Support Analystto join our fast-paced Customer Support Team and help our clients succeed and grow using our products. This is a fantastic opportunity for someone looking to get hands on experience, working with a well respected list of solutions, that instigate huge growth for their clients. You will get the chance to learn about our extensive client list, understanding how we can assist and offer them more commercial and effcienciy opportunities too.
Key Responsibilities
* Deliver outstanding phone, email, and ticket-based support to clients.
* Install, configure, and maintain SQL and software applications.
* Diagnose and troubleshoot software issues, ensuring swift resolutions.
* Provide remote training to enhance clients understanding of our solutions.
* Maintain detailed documentation of installation procedures and troubleshooting guides.
* Monitor and implement software updates, patches, and security fixes.
* Collaborate with IT teams to optimize software performance and integration.
* Educate clients on software best practices and updates.
What Were Looking For
1. A positive, resilient Software Support Analyst