Who You Are We are looking for an experienced and driven Facility Management (FM) Operations Officer to join our interim FM team at the Royal Borough of Kingston. You should be a team player with a proactive approach, capable of managing multiple tasks simultaneously in a fast-paced environment. As this is a customer-facing role, you will be required to be in the office every day. We value collaboration and quick adaptability as we transition to new services and contractors. What the job involves The role involves a variety of responsibilities, including being the first point of contact for customer service, supporting stakeholder engagement, managing the FM Webdesk, and handling enquiries and mailboxes. You will work closely with the FM Support team and be involved in prioritizing work, such as office moves, deliveries, and meeting room setups. Additionally, the role includes arranging audits and inspections, administrating supplier contracts, finance administration, maintaining records, and preparing documentation and spreadsheets. You will also produce meeting notes and action plans and undertake ad-hoc duties as needed. The initial term for this position is 3 months, with a very quick start required. Skills Substantial proven experience in a similar role High level of literacy and numeracy High level of IT skills (Google Workspace, Wordpress) High level of accuracy and attention to detail Great people skills Ability to multi-task in a high-performance environment