If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities—for us and for you.
About the Role
As a Customer Service Advisor, you’ll:
* Build meaningful relationships with our members and help them find the right products and services to support their goals—whether that’s saving for a special trip, buying a first home, or planning for the future.
* Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
* Focus on doing what’s right for our members—without the pressure of sales targets.
About You
You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:
* Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
* Thrives in dynamic environments and embraces change with curiosity and positivity.
* Values diversity and understands the importance of different perspectives, experiences, and skills.
* Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
* Builds strong, respectful relationships with members and teammates.
* Has a growth mindset and is eager to learn through our training and development opportunities.
* Is confident using digital tools and open to learning new technologies.
* Is committed to personal development and staying future-ready.
About our Benefits
* Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
* Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
* Pension. We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
* Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
* My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
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