As a Product Support Engineer, you will be the key player in our customer support team, providing technical assistance and product recommendations to customers in Europe.Key Responsibilities:Provide expert technical support and guidance to customers on our productsCollaborate with global teams to manage accounts and support marketing initiativesContribute to exciting projects such as writing articles or designing demosQualifications:Bachelor's degree in Science or Engineering, preferably in Optics, Photonics, Physics or Electrical EngineeringFluent in German and EnglishProficient with MS OfficeStrong communication and problem-solving skillsWhat We Offer:A competitive salary packageA range of benefits including company pension scheme, private medical & dental insurance, extensive training and development opportunities, subsidized gym membership, Cycle to Work scheme / Jobbike program, and company eventsAbout the Role:This office-based position can be located in York (UK), Mainz (Germany) or Lyon (France), depending on the candidate's preference. The successful candidate will be part of a dynamic and diverse team that is passionate about shaping the future with optics, imaging and photonics.