Facilities Helpdesk Administrator - Wigan Want to work for JD Gyms? We re an exciting, award winning gym chain expanding rapidly across the UK and rewriting the rules of the fitness industry. At JD Gyms, we invest in creating high quality, stylish environments for our members and none of that happens without our brilliant support teams. We re now looking for a Facilities Helpdesk Administrator to join us at our Wigan Head Office and help keep our estate running at the high standards we re known for. 28 days holiday (including bank holidays) Free gym membership stay fit while you work Staff discount across JD Group brands Amazing office environment designed for collaboration and comfort Reporting to the Helpdesk Manager, you ll be a key part of keeping our clubs operating smoothly. This is a fast paced, varied role where you ll triage and coordinate maintenance tasks, support clubs and contractors, and make sure everything behind the scenes runs like clockwork. Hours: Monday Friday, 9:00am 5:00pm H emergencies on a rota basis Coordinate maintenance activities and minor works with preferred contractors. Provide ad hoc administrative support, including holiday cover. Promote a culture of high performance and great service within the Property team. Respond promptly and professionally to Clubs, contractors and external partners. Challenge and help improve any processes that don t meet JD standards. Financial / Commercial Triage and coordinate purchase orders for minor capital works, reactive/planned maintenance and capital projects. Handle invoice reconciliation, dispute resolution and accurate record keeping. Although not essential, experience in a Facilities Management environment is preferred, ideally supporting multi site operations. Experience working with contractors and on site teams to maintain standards, timelines and compliance. Proficient in Office 365. Experience using CAFM systems for maintenance and contractor management. Professional phone manner and strong communication across Clubs, contractors and internal teams. Confident using internal systems and digital tools with the ability to learn new platforms quickly.