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Third Line Desktop Support Engineer, Lincoln
Client: Serco
Location: Lincoln, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference:
90b6cf31e735
Job Views:
3
Posted:
02.06.2025
Expiry Date:
17.07.2025
Job Description:
Serco is recruiting a Desktop Lifecycle Specialist for Lincoln County Council. The role focuses on End User Desktop/Mobile and Cloud technologies, working within BAU on all aspects of the desktop lifecycle, reporting to the Tech Services Team Leader.
Key Responsibilities:
* Provide technical expertise to internal customers.
* Troubleshoot and resolve issues with MEM/MEMC within SLAs.
* Implement and configure technology solutions aligned with design, security, and operational goals, collaborating with project teams for smooth handover.
* Serve as subject matter expert for MEM/MECM (Intune / SCCM).
* Guide and mentor operational teams.
* Maintain current knowledge of relevant technologies.
Candidate Requirements:
* Experience configuring Cloud (MEM) and Windows solutions (Autopilot, Configuration Profiles).
* Provide specialist knowledge to BAU teams.
* Strong communication, troubleshooting, and analytical skills.
* Excellent customer service skills.
* ITIL knowledge preferred.
* Ability to generate and present technical reports.
* Knowledge of MS Defender preferred.
* Key technology skills include Conditional Access, Configuration Profiles, PowerShell.
What We Offer:
* Up to 6% contributory pension scheme.
* Benefits supporting health and wellbeing, including Employee Assistance Programme, Wisdom App, health plans, leave schemes.
* Discounts on attractions, mobile plans, cinema, leisure, and hospitality.
* A positive culture and supportive team passionate about diversity and inclusion.
* Serco discounts on entertainment, shopping, mobile plans, and gym memberships.
* Engaging and meaningful work.
* Opportunities for professional and personal development through training and coaching.
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