We are seeking a motivated and customer-focused Housing Allocations Officer to join our Housing Services team. You will play a vital role in assessing housing applications, maintaining the housing register, and ensuring properties are allocated in line with policy, legislation, and the needs of applicants. Key Responsibilities Assess and process housing applications, verifying eligibility and priority banding in line with the Council’s allocation policy and housing legislation Manage and update the housing register, ensuring records are accurate and up to date Allocate properties fairly and transparently, working closely with housing providers and partner organisations Provide clear advice and guidance to applicants on their housing options, rights, and responsibilities Handle enquiries and correspondence professionally, maintaining excellent customer service Prepare reports and case files as required, ensuring compliance with data protection and safeguarding standardsAbout You Experience in housing allocations, lettings, or a similar housing role Strong knowledge of housing legislation, allocations policies, and eligibility criteria Excellent communication skills, with the ability to explain complex processes clearly to applicants and stakeholders Strong IT and administrative skills with attention to detail Ability to manage a varied workload, meet deadlines, and work under pressure A team player with a commitment to fairness,...