The Role
iBanFirst is a fast-growing European fintech that is revolutionizing international payments for SMEs. Founded in 2016, our platform empowers Small & Medium Multinationals (SMMs) to regain control over their payment operations: currency conversion (FX), international transactions, and foreign exchange risk management across 140 countries — quickly, transparently, and securely.
We provide an advanced technology platform (automation, APIs, AI…) combined with dedicated expertise, offering the agility of a SaaS solution and the reliability of a trusted partner.
Recruitment Context
This is a growth hire driven by team restructuring and our continued UK expansion. You will be joining at an exciting moment: iBanFirst UK is scaling aggressively, with a new Head of Desk joining the team in May and 8 FX Sales Executives actively pushing new business. The UK business is targeting 30–40% growth per year, and the Account Management team is at the core of that ambition.
You will report to Joseph Calnan, incoming Head of Desk (joining May 11th).
You'll be joining a UK dealing team of 6 people, including 3 Account Managers and 3 Partnership Account Managers, working hand-in-hand with a growing Sales team of FX Sales Executives.
What will you do?
At iBanFirst, Account Managers are the backbone of our client relationships. You won't be cold-calling — you'll be handed a portfolio and trusted to grow it. Your job is to become the go‑to expert for your clients: advising them on FX markets, executing transactions with precision, and ensuring they get maximum value from the iBanFirst platform.
Task breakdown (indicative)
* 50% — Client relationship management: Daily contact with clients, market commentary, quoting spot and forward transactions, managing portfolio health and retention
* 30% — Cross-sell & upsell: Identify opportunities to deepen product usage, grow wallet share, and introduce clients to new iBanFirst features
* 20% — Internal collaboration: Working closely with Sales, Compliance, Treasury, Risk, and Settlements teams to ensure smooth onboarding, due diligence, and execution
Key responsibilities
* Manage and grow a portfolio of SME and mid-market clients, maximising revenue and ensuring strong retention
* Quote prices on spot and forward transactions, providing clients with best‑value execution and hedging solutions as well as broader treasury services
* Share market insights and economic perspectives with clients to position yourself as a trusted advisor on FX markets
* Cross-sell and upsell across the iBanFirst product suite
* Collaborate with the Sales team to support new business and smooth client onboarding
* Work with Compliance and Due Diligence teams to ensure accounts are up to date
* Coordinate with Treasury, Risk, and Settlements teams to guarantee seamless trade execution
* Meet weekly and monthly activity targets and revenue KPIs
Role Objectives
First 3 months:
* Get fully up to speed on the iBanFirst platform, products, and internal processes
* Take ownership of your initial portfolio and establish strong day-to-day client relationships
* Hit activity targets (call volume, time on client conversations)
First 6 months:
* Grow portfolio revenue through consistent cross-sell and upsell activity
* Operate autonomously on client interactions and FX execution
First 12 months:
* Take on additional clients from the Sales team as the book grows
* Be recognized as a trusted, high-energy presence within the team and by clients
* Progress toward a higher AM Grade, with a clear trajectory in a fast-growing market
What do you bring?
Experience
* 2 to 4 years of experience in FX, international payments, or financial services in a B2B client-facing role
* Proven track record managing client relationships and driving revenue
* Experience in a fintech, payments company, or FX brokerage is strongly preferred
Skills/Knowledge Required
* Strong FX knowledge: comfortable quoting spot and forward transactions, full understanding of the yield curve and its impact on forward pricing
* Market awareness: you follow macroeconomic news, geopolitical developments, and their impact on FX markets — clients expect you to be their eyes and ears
* Outstanding communication skills: polished, articulate, and confident across phone, email, and in-person interactions
* High energy and positive presence: you light up the room, bring enthusiasm to every client call, and thrive in a fast-paced environment
* Sales mindset: you're proactive, persuasive, and naturally look for opportunities to deepen client relationships
* Comfortable with technology and its application in corporate FX functions
* Comprehensive understanding of compliance and risk frameworks
* Fluent English (full professional proficiency required)
What do we offer?
* Permanent contract
* Work policy: Full-time in the office (5 days/week). Flexibility for exceptional personal circumstances (medical appointments, etc.).
* Bonus: Up to £30,000 per year performance-based
* Be part of a true pan-European FX player present in 14 markets — a unique network to serve international businesses
* Work with a market-leading product suite, including innovative instruments like the Dynamic Forward
* Collaborate with colleagues across European offices, with opportunities to visit other cities and work with AMs from across the network
* Join a young, energetic, and ambitious team at a pivotal moment of UK growth (targeting 30–40% per year)
* Private health insurance
* Vitality membership — 50% off gym memberships and exclusive health perks
* £100/month lunch contribution (Deliveroo, 5 days a week)
* Participate in company-wide events, team offsites, and social activities
This isn't just a job — it's a launchpad for a high-growth FX career in one of Europe's most ambitious fintechs.
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